Shared Services Support Analyst

2 months ago

Auckland City, New Zealand Datacom Full time

**Position**: Shared Services Support Analyst
**Datacom Location**: Australia (preference for Central/Eastern Australia due to timezone) and New Zealand.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.
About the Role (Your Why)
The Shared Services Support Analyst is responsible for assisting the Manager - ANZ Shared Services with the development and implementation of business plans and initiatives for the functional area in line with the broader Datacom direction. The Shared Services Support Analyst is the intermediary between end-users and IT delivery to ensure that business/user requirements are delivered in IT solutions. The role works closely with internal stakeholders and is responsible for delivering a customer centric people service across the business. This would be a great position to someone who already has a little experience in this area but the rest we can train you up and is ideal for anyone looking to become a BA or developer who needs to get their foot in the door and start that career path.
Our offices are based around all the major cities in Australia and New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best
Note that this role requires the applicant to be a citizen or resident of New Zealand.
What You’ll Do
The Shared Services Support Analyst is responsible for (but not limited to):

- Delivery of people and culture data and analytics and implementing the appropriate improvement initiatives.
- Ensuring the effective use of people and culture initiatives and process compliance across the organisation.
- Maintaining and administering accurate people information in Datacom’s systems and ensuring confidentiality is protected where required.
- Providing first tier people support across the business.
- Participating in User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system development/enhancement.
- Ensuring processes and documentation are kept up to date.
- Providing training and assistance to system users following implementation.
- Contributing to continuous development and optimisation of people systems and procedures to reflect market best practice and legislative requirements.
- Working to streamline and improve onboarding/off-boarding processes, HR data management and reporting.

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
- Experience with supporting the deployment of a range of human resources initiatives within a complex industry.
- Experience in developing and executing effective programs that support a positive employee experience.
- Demonstrated experience in identifying, developing and implementing organisational policies and procedures that ensure efficiency and respond to business demands.
- Administrative background and a high level of IT literacy with an appreciation of both IT and business strategy and business acumen.
- Knowledge in human resource best practice principles, initiatives and processes.
- Some knowledge of state, federal and company compliance.
- Ability to work on difficult assignments requiring self-directed research, judgment in resolving issues or in making recommendations.
- Proven analytical and problem-solving skills with an ability to exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Strong organisational skills with the ability to balance workload and conflicting priorities.

Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone a

  • Support Analyst

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    At TechnologyOne we are focussed on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. TechnologyOne is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions. Our aim is to attract...

  • Shared Support Service Intern

    4 months ago

    Auckland City, New Zealand Auckland Council Full time

    **Auckland Council’s Internship Programme offers a living wage of $27.80/hour**: - **Hands-on experience in a supportive and collaborative environment.**: - **Endless possibilities to grow your skills and start your career** - He angitutanga mutunga kore mō te ihumanea pēnā i a koe: Endless possibilities for an intern like you at Auckland...

  • Shared Services

    4 months ago

    Auckland City, New Zealand Green Cross Health Full time

    We now have an exciting opportunity for a Receivables Specialist to join our high performing finance team within our Shared Services function. In joining our team you will play an important role in delivering receivables services to our group. **Your responsibilities in this role will include**: - Complete bank transactions in a timely and accurate...

  • Service Desk Analyst

    2 days ago

    Auckland City, New Zealand HAYS Full time

    Rewarding Service Desk Analyst opportunity to make a difference in the community **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and effective service...

  • Shared Services Administrator

    7 months ago

    Auckland City, New Zealand Vector NZ Full time

    Shared Services Administrator - Contract - Engagement type: Fixed Term - Employee - Flexible working arrangements offering a healthy work-life balance - Flexibility to work from home **Administrator - Shared Services Team** At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis...

  • IT Support Analyst

    8 months ago

    Auckland City, New Zealand Retailworld Resourcing Full time

    **About the Company**: Known as the market leader for elevating living spaces across NZ. Be a part of a thriving specialised retail company, and a household name with countless retail stores across the country. **The Role**: They are on the lookout for a skilled and motivated IT Support Analyst to join their close-knit and collaborative team. Immerse...

  • Service Desk Analyst

    3 months ago

    Wellington City, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Application Support Analyst

    8 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    Te whiwhinga mahi/The Opportunity We are seeking an experienced Application Support Analyst who will be able to deliver and support significant digital solutions and be part of a growing team of digital services specialists managing strategic platforms for the Ministry. You will be involved in a range of cloud tools playing a part in helping transform the...

  • Service Desk Analyst

    7 months ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...

  • Operations Support Analyst

    7 months ago

    Auckland City, New Zealand Downer Group Full time

    **Te **kōwhiringa | The Opportunity** Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, and...

  • IT Support Analyst

    2 days ago

    Auckland City, New Zealand RWA Technology People Full time

    Multiple support roles available at all levels (1-3) - Rewarded based on your contribution and above market rates - Permanent positions in a handy part of Auckland with ample free parking An exciting time for our client as they grow significantly needing multiple Desktop/IT Support Analysts to assist their people and clients along the way. Opportunities to...

  • IT Support Analyst

    7 months ago

    Auckland City, New Zealand Clemenger Group Full time

    About Us Join Omnicom Group - New Zealand's largest group of marketing services agencies and become a key player in our dynamic, fast-paced environment. We are looking for an IT Support Analyst to join our supportive team and contribute to the success of our organisation. Working across Clemenger Group agencies and reporting to the Chief Information Officer...

  • Service Desk Analyst

    8 hours ago

    Auckland City, New Zealand HAYS Full time

    Great opportunity to bring your natural customer service to and grow in the technology support space! **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and...

  • It Service Delivery Support Analyst

    1 month ago

    Auckland, New Zealand Fisher & Paykel Appliances Ltd Full time

    IT Service Delivery Support AnalystApply locations Auckland, New Zealand time type Full time posted on Posted 3 Days Ago job requisition id REQ-21289The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people -...

  • Data Support Analyst

    2 months ago

    Auckland, New Zealand Cgr Services Full time

    Job SummaryJob Title : Data Support Analyst (Level 2)Location : Auckland NZRole Type : Contract (3 Month)About the Role : In this role you will be responsible for providing application and general help desk support to ensure the smooth operation of applications and real estate related data. This is a contract role where you will leverage tools such as Jira...

  • Data Support Analyst

    2 months ago

    Auckland, New Zealand Cgr Services Full time

    Job SummaryJob Title : Data Support Analyst (Level 2)Location : Auckland NZRole Type : Contract (3 Month)About the Role :In this role you will be responsible for providing application and general help desk support to ensure the smooth operation of applications and real estate related data. This is a contract role where you will leverage tools such as Jira...

  • Service Desk Analyst

    6 months ago

    Auckland City, New Zealand Corys Full time

    **What does the Service Desk Analyst do?** Our Service Desk Analyst are the face of and a source of knowledge of all things IT! Providing 1st level through to level 3 support to our customers, both internal and external. They ensure prompt resolution of incidents and service requests; manage calls/requests from initiation through to resolution, escalating...

  • Service Desk Analyst

    2 weeks ago

    Auckland, New Zealand Rhcnz Medical Imaging Group Full time

    Great opportunity for someone to join our team at our Auckland office as a Service Desk Analyst!We are looking for a great person to join our IT Services Team at our Auckland office as a Service Desk Analyst!Who we are:RHCNZ Medical Imaging, comprising of Pacific Radiology, Bay Radiology and Auckland Radiology is New Zealand's leading radiology services...

  • Gm Technology Shared Services

    7 months ago

    Auckland City, New Zealand TVNZ Full time

    Reference: 41988 - Location: Auckland - Work Type: Permanent full time - Expertise: Technology - JOB DESCRIPTION: JD GM Technology Shared Services 1.pdf Our vision at Te Reo Tātaki (TVNZ) is to be the number one streamer for trusted news and entertainment and we have four core strategies to support the business to achieve this: - Extend Audience Reach -...

  • Shared Services Manager

    7 months ago

    Wellington City, New Zealand Weta Digital Full time

    Wētā FX has a headcount of over 1500 crew members, a facilities team of 37, and are located across 12 sites in Wellington’s Eastern Suburbs. As the Shared Services Manager you will be responsible for delivering the best possible experience and work environment for Wētā FX’s extensive crew. You will capably and effectively lead the Facilities teams...