Front Office Operations Manager

3 days ago


Wellington, Wellington, New Zealand Ihg Hotels & Resorts Full time

Responsibilities

We are seeking an experienced Front Office Operations Manager to oversee the day-to-day activities of our front office team. The ideal candidate will have a proven track record of delivering exceptional guest experiences and driving results that enhance hotel performance. Key responsibilities include managing priorities, supervising and directing Front Office colleagues, developing team skills, overseeing check-ins and check-outs, engaging with guests to resolve issues, and acting as the first point of contact for critical situations.

Requirements

  • Minimum 2 years' experience in a hotel front office department
  • Minimum 1 year experience in a leadership/supervisory role
  • Ability to train and relay information to the team
  • Strong problem-solving skills and ability to multi-task
  • Previous experience using Opera or similar PMS, Micros, and Microsoft Office

Benefits
You'll enjoy a comprehensive suite of benefits, including paid birthday leave, full training provided, daily laundered uniform, additional parental leave benefits, flexible work options, proactive health days, lifelong development program, IHG career milestone celebrations, transfer of entitlements, accommodation discounts, food and beverage discounts, and discount retail platform.



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