Front Office Team Leader

1 week ago

Auckland City, New Zealand PULLMAN Full time

Company Description
**THE PULLMAN IS YOUR PLAYGROUND**

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redefines the lifestyle of the modern explorer.

**LOOKING TO CHANGE THE GAME?**

Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in one’s career and use their talent to create a vibrant culture within the Front Office team at the largest AccorHotels property in New Zealand.

**Job Description**:
**PLAY TO YOUR STRENGTHS**
- Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests
- Assist in the hotel Front Office Operations
- Establish on-going On the Job Training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.
- Assisting in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer focused service.

**Qualifications**:
**REAL PLACE, REAL PEOPLE**

Whilst talent and attitude are our primary requirements, ideally you also have:

- Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
- Knowledge of Opera advantageous
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal &written

Additional Information
**Why join Accor?**
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- Incredible Accor **Heartist Benefits**:

- including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Daily staff meals provided
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program**

**_ Our commitment to Diversity & Inclusion:_**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._
- Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"_

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