Front Office Team Leader

3 weeks ago

Wellington City, New Zealand Novotel Wellington Full time

Company Description

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

**Job Description**:
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties
- Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous porter service.
- Supervises front cashiers and helps out with accounting problems.
- Patrols and inspects public areas during evenings to make sure everything is in order.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

**Qualifications**:
Key requirements
- At least 6 to 12 months experience in front office operations in hotels at a supervisory level
- Motivated
- Team Player
- Proactive
- Takes Initiative
- Organisational Skills
- Must hold a current New Zealand General Managers certificate or able to obtain
- LCQ Certification
- Available to work on a rotating roster
- In charge of the hotel in absence of the management team
- Must hold a current New Zealand Full Drivers Licence or able to obtain

Additional Information

**Benefits**:

- Staff meals while on duty
- Uniform provided & laundered
- Accommodation discounts & Free Anniversary Stay
- Discounted benefits throughout Accor
- Staff celebration & tenure recognition
- Heartist referral program
- Employee Assistance Program
- Fantastic career growth opportunities
- On-going training, learning and development
- Ability to make a difference in the local community through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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