Support Analyst
18 hours ago
**About Us**
At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers. Our people are guided by our values - Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together - which helps us create the kind of workplace that delivers great results, in the right way. There has never been a better time to join the Fletcher Building family where our people are committed to making a difference for Group Technology, for Fletcher Building and for New Zealand.
**About the Role**
As a Support Analyst, you will be part of the Digital Services team that works alongside other members of the Residential & Construction Applications team. In this role, you will primarily be the first point of contact with our customers, ensuring that Residential & Construction Applications technology issues, predominantly ERP system JD Edwards, are rapidly and accurately resolved to the satisfaction of end users.
Responsibilities include incident resolution and management, service restoration, event documentation, monitoring SLA’s, some customer training and fulfilment of service requests (e.g. parameter updates, minor configuration). The Support Analyst is expected to take ownership of these processes from start to finish, as well as escalating any issues, as required, to Level 2 & 3 technical support within the Digital Services team.
**About You**
At Fletcher Building we are passionate about continuous learning and will invest in you, to further develop your skill set. We are looking for people who thrive working in a team environment, who are there for each other during challenges and successes. We like to discuss ideas and viable solutions to the complexities we are faced with. Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs. Our people act with integrity, are down to earth, open, honest and always looking for ways to improve
As an Equal Opportunity Employer, we strive to create an inclusive and zero harm environment for all our employees.
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