ERP Support Analyst
2 weeks ago
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Role overview
The ERP Support Analyst role is responsible for the optimal operation of business systems.
What you’ll do
The ERP Support Analyst is responsible for (but not limited to):
- Support and maintain business solutions and other projects to best practice.
- Evaluate the company’s business needs with input to strategic planning of business systems and directions.
- Be accountable for defined assignments and projects.
- Liaise with customers and support corporate software solutions or products.
- Recognise and promptly advise management of potential problems and for potential follow-on business opportunities.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Provide guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.
- Be part of an effective team that works collaboratively toward achieving the organisation’s goals.
- Identify and implement opportunities for continuous improvement to build a culture of service excellence and demonstrates new ways of working.
- Support and assist with related organisational changes and activities that are required as an outcome of business improvement activities.
- Displays a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to.
- Expected to undertake occasional irregular working hours.
- Promote a positive culture within the team.
What you’ll bring
- Excellent communication skills and effective listening skills
- Business Operations, both professional and managed services
- Working within Tier 2 Service Provider
- Excellent customer relationship building and management skills
- Strong analytical and problem-solving skills
- Experience with Netsuite, OpenAir and/or HCM tools would be extremely beneficial
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