Integration Support Analyst

5 months ago

Auckland City, New Zealand Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, we take a different approach to Enterprise Software, we design intuitive experiences that users love. Our customers don’t think of us as just another software vendor. They see us as a partner in every sense of the word—in it for the long haul and committed to helping them deftly lead their organization in a changing world.

The goal of our team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of specialists that support Financial and Payroll Integrations and related Web Services / APIs.

About the Role

Integration Support Analyst is a technical role where you will be the primary customer point of contact and must ensure that each interaction is handled with a professional attitude and a superior level of service
- it's about passion, innovation and excellence in a fast-paced and dynamic organization. This position requires a self-motivated, customer-focused professional with strong follow-through, who consistently keeps commitments to projects, customers, and fellow employees.

What you will achieve in your first 12 - 24 months:
You’ll get the opportunity to learn and achieve many things as an Integration Support Analyst. Here are some of the activities you will experience on your Workday career journey:
- Work directly with customers, operations and development to research, troubleshoot, and resolve product and performance issues in a timely manner.- Ensure that you are completely trained on all troubleshooting tools, you will be enlisted in our training programs for this.- Understand Fundamental architecture of our Workday software.- Ensure that all customer issues/cases are addressed and responded to in a timely manner, in accordance with Service Level Agreements.- Effectively prioritize and escalate customer issues when those issues severely impact a customer, driving problems to resolution as well as manage communication and expectations within Workday and with the customer.- Participate in 24x7 global coverage for the Customer Support team.- Clearly and succinctly document communications with customers within our case management system, providing outstanding customer service and high quality technical responses.- Engage across corporate functions (Services, Product Management, Development, QA, Operations, Environments) to partner together to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.

About You

Basic Qualifications

Integrations Support Analyst

3 or more years of experience in supporting or implementing integration solutions for Saas enterprise products.

Sr. Associate Integrations Support Analyst

2 or more years of experience in supporting or implementing integration solutions for Saas enterprise products.

Other Qualifications- Prior HCM or ERP experience is helpful- Strong planning, scheduling, and organization skills.- Excellent verbal and written communication skills.- Ability to absorb new technologies and features quickly.- Excellent analytical, problem solving, and multi-tasking skills- Ability to work in a fast paced, dynamic, and fun team environment- A team player attitude, who will work across the organization and company to continue improving the way we serve our customers.- Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities- Understanding of programming and networking principles demonstrated by a college degree/diploma/certificate in Computer Science or Information Business systems

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time e

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