IT Support Analyst
3 months ago
Our highly successful client, a prominent heavy truck and trailer leasing company based in Auckland, is seeking a motivated and tech-savvy individual to join their IT team as an **IT Support Analyst**.
This junior-level technical role is an excellent opportunity for someone early in their IT career, or a recent graduate looking to break into the industry. You’ll be the primary point of contact for IT support, providing exceptional customer service from a help desk perspective. You'll handle help requests, manage "walk-ins," and ensure the efficient logging and prioritizing of tickets.
As an IT Support Analyst, you will gain hands-on experience working with a variety of IT tools and systems, laying the foundation for a strong career in IT. From hardware and software setups to system maintenance and support, you'll have exposure to all facets of technology in a dynamic work environment.
**Key Responsibilities**:
- Investigate, diagnose, and resolve or escalate IT issues over the phone and in person.
- Install and configure hardware, software, systems, networks, and peripherals.
- Manage and maintain equipment stocks and consumables.
- Conduct and schedule regular maintenance tasks.
- Maintain accurate records of assets, help requests, and produce reports.
- Participate in IT projects as needed.
- Proactively monitor systems, networks, and logs to ensure smooth operation.
- Work across modern technologies including Microsoft Azure, Microsoft 365, Cisco Umbrella, Meraki, Mitel, Veeam, and VMware.
**Requirments**:
3 years experience working in IT in some capacity or industry certification or IT Diploma
Have a solid understanding of Microsoft 365 / Office 365 and related products
Have a solid understanding of ITIL (or comparable ITSM framework)
Have strong troubleshooting skills, using a logical, methodical approach;
**What We Offer**:
- A modern and comfortable office in Penrose with free parking.
- On-site gym and flash coffee machine.
- Free fruit and a reserve across the road for a peaceful break.
- Just a 5-minute drive to Sylvia Park for your convenience.
Working for our client provides many benefits including an hourly rate of $35 to $42 (depending on experience) and working hours of 7.30 am to 5.00 pm from Monday to Friday totaling 40 hours per week. Overtime currently available at standard contracted rate.
If you are an enthusiastic IT professional with a “can-do” attitude and the skills we’re looking for, we’d love to hear from you.
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