IT Support Analyst

3 weeks ago


Auckland City, New Zealand Pushpay Full time

We are looking for an experienced IT Support Analyst to join our Auckland office. Our ideal new team member is someone who takes pride in not only their technical execution, but also bridging the gap for the internal users so that every issue that frustrates their efficiency is quickly and efficiently dealt with.

**About the Team**

The Information Technology team is tasked with the sole focus of supporting the business so that we can provide a great product and support experience to all of our customers.

The internal teams at Pushpay have a high dependence on their information systems. Our continued growth and effectiveness as a team pivots around our reliance on our internal toolset. The Pushpay Support Analyst is responsible for ensuring that our staff are given the best support so they can leverage the maximum outcomes that our toolsets can provide.

**Responsibilities**:

- Perform user administration duties such as account creation, password resets and access controls
- Provide 2nd level support on escalated workstation, telephony, and mobile related issues and requests
- Fact find and troubleshoot issues for C-Suite and VIP executives in person and remotely
- Management of key eco-system platforms such as JAMF and BetterCloud
- Assist in maintaining security, backup, and redundancy strategies
- Build automation into the system around items such as patching, user creation and back ups
- Participate in the design of information and operational support systems
- Help ensure all IT systems are within PCI compliance in conjunction along with the Data Security team
- Liaise with vendors and other IT personnel for problem resolution
- Facilitation of company wide and individual team meetings, provisioning and preparing workstations and workstation related equipment
- Creating and maintaining wiki documentation for internal staff and processes
- Management of video conferencing hardware (Google Meet and Zoom)

**Key skills**:

- **Experience with these core tools**
- **G-Suite/Google Workspace, Apple products (iPhones, MAC machines), JAMF, BetterCloud**
- Experience with any of these is a plus
- Meraki, Okta, CloudLock, Slack, Lastpass and Atlassian
- 3-5 years of hands-on experience working in an end-user desktop support role or computer operations environment
- Experience configuring IP based print / scan solution
- Experience and understanding of enterprise network solutions including familiarity with troubleshooting wireless access points and switches while being able to provide key information to engineers for remediation of issues quickly
- Strong communication and attention to detail
- Self-starter with the ability to work with mínimal supervision
- Highly functional understanding in key eco-system platforms including administration, workflow building and troubleshooting
- GSuite Certification
- Bachelor's Degree in Computer Systems or Networking and Infrastructure is a plus

**About Us**

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere. We are a New Zealand based company, publicly traded on the NZX.

**Benefits**

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

- **Family Oriented**: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays.
- **Flexible Working**: We aim to offer a healthy work/life balance with flexible hours and hybrid working options via our Flex Working Program
- **Sick Leave**:You'll automatically get 10 days sick leave per year upon starting (no 6 month wait period)
- Advanced gear (Macbook)
- Unlimited free snacks and drinks
- Free annual flu shots
- Fun on and offsite social events and Friday in-off happy hour


  • Support Analyst

    4 weeks ago


    Auckland, New Zealand This Is An It Support Group Full time

    At TechnologyOne we are focussed on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. TechnologyOne is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions. Our aim is to attract...

  • Systems Analyst

    2 weeks ago


    Auckland City, New Zealand SAS IT Full time

    SAS IT is proud to be a 100% Kiwi owned and operated technology leader. Traditionally Australasia's leading IBM i experts, our partnerships now span cloud, open-source technology, and business analytics supporting hundreds of critical business systems. Our purpose is to help our clients transform into digital leaders. **The Opportunity** **Key Role...

  • Support Analyst

    5 days ago


    Auckland City, New Zealand Group Technology Full time

    **About the role** - The Support Analyst sits within the Applications Management function and works alongside other members of the Functional BA team to support the Application requirements of Fletcher Building Divisions. In this role, you will ensure that Manufacturing & Finance technology issues, predominantly ERP system JD Edwards, are rapidly and...

  • Data Analyst

    4 days ago


    Auckland City, New Zealand Zone IT Solutions Full time

    We have Data Analysts for a Permanent role in Auckland Location. This role is with a Global IT leader for one of the largest projects. **Requirements**: - 4+ years experience as a Data Analyst or related discipline - Deep working knowledge of SQL (SQL, SSIS) and PowerBI - Proficient knowledge of the software development lifecycle - An open mind and...


  • Auckland, New Zealand Recruit IT Full time

    Business/Systems Analysts (Information & Communication Technology) Working Arrangement: Auckland Central / Remote 6 Month Contract Long term Project Enterprise CRM Transformation About the Role Are you an experienced Senior Business Analyst ready to make an impact on a large-scale, enterprise-wide CRM transformation programme? This project is currently...


  • Auckland, New Zealand Recruit It Full time

    Business/Systems Analysts (Information & Communication Technology)Working Arrangement: Auckland Central / Remote6 Month ContractLong term ProjectEnterprise CRM TransformationAbout the RoleAre you an experienced Senior Business Analyst ready to make an impact on a large-scale, enterprise-wide CRM transformation programme? This project is currently in the...

  • IT Support Analyst

    7 months ago


    Auckland City, New Zealand Clemenger Group Full time

    About Us Join Omnicom Group - New Zealand's largest group of marketing services agencies and become a key player in our dynamic, fast-paced environment. We are looking for an IT Support Analyst to join our supportive team and contribute to the success of our organisation. Working across Clemenger Group agencies and reporting to the Chief Information Officer...

  • IT Support Analyst

    3 weeks ago


    Auckland City, New Zealand RWA Technology People Full time

    Multiple support roles available at all levels (1-3) - Rewarded based on your contribution and above market rates - Permanent positions in a handy part of Auckland with ample free parking An exciting time for our client as they grow significantly needing multiple Desktop/IT Support Analysts to assist their people and clients along the way. Opportunities to...


  • Auckland City, New Zealand Robert Half Full time

    **The Company** Join a thriving specialised flooring company, in their search for a motivated and experienced IT Support Analyst and become part of their close-knit, collaborative team. This company embraces a dynamic work environment enriched with diverse technologies, providing ample opportunities to enhance your skills as an IT Support Analyst. **The...

  • IT Support Analyst

    2 weeks ago


    Auckland City, New Zealand RWA Technology People Full time

    Work for a large Fortune 500 NYSE listed company - First point of contact for all ANZ internal users - Permanent position in South Auckland with ample free parking An exciting time for our client as they grow significantly and are needing a Desktop/IT Support Analyst to assist their people along the way. Opportunities to join our client are suitable for a...


  • Auckland, New Zealand This Is An It Support Group Full time

    Position Purpose: To provide effective, accurate and timely data and statistical analysis and reporting to support the University's strategic and operational planning objectives.Department: Strategy and Planning, Vice-Chancellor's OfficeLocation: Palmerston NorthReports to: Director, Strategy and PlanningKey relationships:Senior Analysts and analysts within...

  • Support Analyst

    1 week ago


    Auckland City, New Zealand Group Technology Full time

    **About Us** At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers. Our people are guided by our values - Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together - which helps us create the kind of workplace...

  • Support Analyst

    6 days ago


    Auckland CBD, New Zealand Actionstep Full time

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • SAP Test Analyst

    33 minutes ago


    Auckland City, New Zealand Power It services Full time

    Position: SAP Test Analyst Location: Auckland Experience 5+ Years Job Type - Permanent - Results Area Activities Expected Outcome Testing - Creating User Acceptance Testing strategies and Test Scripts - Helping the Business with UAT execution - Defining, managing and tracking Testing of all Technical objects and Functional configurations - Documentation...


  • Auckland City, New Zealand Workday Full time

    **Do what you love. Love what you do.** At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the...

  • SAP Test Analyst

    2 days ago


    Auckland City, New Zealand Power It services Full time

    Position: SAP Test Analyst Location: Auckland Experience 5+ Years Job Type - Permanent **Job Description**: - Results Area Activities Expected Outcome Testing - Creating User Acceptance Testing strategies and Test Scripts - Helping the Business with UAT execution - Defining, managing and tracking Testing of all Technical objects and Functional...

  • Migration Analyst

    2 days ago


    Auckland City, New Zealand Power It services Full time

    **Role : Migration Analyst-Technical Business Analyst** **Location : Auckland, New Zealand** **Job Type : Fixed Term Permanent** 2. Experience in working in cloud migration projects and target state for on-premise environments and architectures with full understanding of the Azure platform services 3. Design and deliver data migration approaches 5. Lead...

  • Data Quality Analyst

    2 weeks ago


    Auckland City, New Zealand Power IT Services Full time

    **New Role: Data Quality Analyst ** ABOUT US We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector ABOUT CLIENT Our Client is a Tier-1 System Integrator and...

  • ERP Support Analyst

    2 weeks ago


    Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Role overview The ERP Support Analyst role is responsible for the optimal operation of business systems. What you’ll do The ERP Support Analyst is responsible for (but not limited...


  • Auckland City, New Zealand Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...