Operations Support Analyst

7 months ago


Auckland City, New Zealand Downer Group Full time

**Te **kōwhiringa | The Opportunity**

Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, and excellence by developing inspirational leadership with our people and customers.

Our Auckland team, based at our bright and colourful Wiri office, is looking for an Operations Support Analyst to join our Telco Reporting Team. This role will be responsible for providing quality data, analysis, and information from multiple systems & sources to support our Telco operational teams.

This will be a full time, permanent role in Auckland paying a salary between $85,000 - $95,000 per annum, to be paid monthly.

Some of the responsibilities of the role could look like:

- Evaluate the effectiveness and capability of new data sources and data gathering techniques.
- Transforming data into a new format to make it more appropriate for analysis using SQL and Power BI reporting.
- Use appropriate analysis to identify patterns, correlations, and actionable results.
- Conduct complex analysis of business processes, performance, interpret the results, and summarise opportunities for improvement.
- Create insightful reports to monitor and highlight contributing factors to financial and operational variances.
- Prepare, analyse, and distribute ongoing reports for use by key stakeholders (thoroughly documenting specifications, instructions, and/or flowcharts).
- Providing managers with validation and analysis of the business unit data and training to undertake their own analysis

**Nga pūkenga matua | Important Skills**
- Bachelor’s degree in information technology, Business, Business Analytics, Mathematics, Economics, or Statistics would be preferred
- However, 5 years of experience in an Analyst role or similar will substitute for a qualification
- Experience with Microsoft SQL and analytical tools (Microsoft Power BI, Tableau) in a professional environment.
- Ideally certifications in Power BI or Data Analytical tools
- Strong written and verbal communication skills in English
- Highly proficient with Microsoft Office Suite: Excel (advanced features), Word, Outlook, Power Point, Teams, Share Point

**Me pēhea ki te tono | How to apply**

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.


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