Sales Support

5 months ago

Auckland City, New Zealand Verifone Full time

**Why Verifone**

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**What's exciting about the role**

As our Sales Support person based in the Auckland CBD, your primary objective will be to support the Verifone sales and technical pre-sales team based in Auckland with the administration and support requirements of our payment solutions. You will help manage the sales order entry process and regular invoicing of customers and deal with general incoming customer inquiries. You will work with teams throughout the business - facilities, finance, sales and technical - to help the sales team achieve its goals.

**Working hours: 40 hours per week between the hours of 08:00hrs - 17:00hrs Monday to Friday**

Skills and experience we desire.

**What you'll do**
- Manage order entry with Oracle financial system to ensure orders and billing requirements are met in a timely manner
- Ensure accounts, logistics and shipping administration is completed in an efficient and timely manner.
- Process monthly billing and manage credits and returns as required.
- Work with the credit team to ensure outstanding debtors are kept low.
- Assist with the running of the office and work with facilities department on general maintenance requirements.
- Manage supplier relationships and purchasing requirements.
- Assist with frontline customer enquiries and help direct to appropriate departments where relevant.
- Help monitor customer portals and ensure outstanding tasks are allocated to team members to complete.
- Assist with training and user documentation for Verifone solutions by learning and understanding pricing and business knowledge of Verifone products, services and processes.

**What qualifications will you need to be successful?**
- Organised, self-starter with good time management skills
- Experience with large ERP software platforms (e.g. Oracle, SAP) a plus.
- 2 years working an office administration environment.
- Good problem solving and diagnostic capability
- Confident and customer focused communications skills

**Our commitment**

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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