Sales Support Coordinator

3 months ago

Auckland City, New Zealand FAAC Technologies Full time

FAAC Technologies - We open worlds. Providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way.

AERO NZ (2012) Ltd is a company of FAAC Technologies.

**About the Role**

This is a fantastic opportunity for a passionate and motivated Sales Support Coordinator to focus on maintaining and growing customer relationships, handling sales inquiries, processing orders and providing a general level of sales support for our clients. This position is based at AERO NZ in the North Island. This permanent full-time role is critical for providing exceptional customer support.

**Duties and Responsibilities**

The main responsibilities for this position are:
**_Sales Activities:_**
- Ensure customer orders are submitted accurately and efficiently in the CRM system
- Identify sales opportunities with new and existing clients
- Provide detailed product information and technical support across our product range
- Research and identify customer leads and engage with new prospects

**_Customer Support Activities:_**
- Provide exceptional customer support by resolving inquiries and issues in a timely and professional manner
- Establish, develop and maintain positive business and customer relationships
- Actively promote post-sale spare parts sales
- Provide telephonic support to assist clients with install & repair jobs as required
- Maintain detailed records of interactions, projects, and account statuses to inform continuous improvement
- Represent the business at relevant seminars and other public events in the South Island

**Skills and Experience**
- At least 3 years in a sales or technical support role preferably in the security, automation or access control industries
- Customer/Account Management
- Excellent customer communication skills
- Self motivated and well organised to achieve goals and schedules
- Team player

**Why are we a great place to work?**
- A great working environment with continuous professional development, competitive salary and benefits.
- Opportunity to work for a large, successful and rapidly growing global organisation.
- Great company culture with inclusive events throughout the year.

Do you look forward to challenges, are open to learning and possess excellent communication skills? We would love to hear from you.

**_Applicants must have rights to work in New Zealand._**

**Who we are**:
AERO NZ (2012) Ltd is a company of FAAC Technologies: the leading global player in the field of automation and access control, dedicated to satisfying end-user needs for security, safety and convenience. With 53 companies in 29 countries, spread over five continents, our brands are represented in all major regions within both mature and emerging markets. The executive headquarters, the technological and managerial heart of FAAC, are located in Bologna, in Italy, and the group boasts a huge presence abroad, where it develops most of its business with both production sites and commercial premises.

In New Zealand, we have offices in Christchurch and Auckland. AERO is the official authorised importer, stockist and distributor of Centurion Systems. AERO provides our clients with the best automation solutions for their pedestrian and vehicle access control needs. Our iconic brands include FAAC, Magnetic, Centurion, Cometa and HUB Parking Technology.

**Our vision** is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.

**Our mission** is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.

**Our values **are centred around: People, Ethics, Aspirations and Strategies.

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