Sales Support Coordinator

5 months ago


Auckland City, New Zealand Mastip Technology Full time

**Sales Support Coordinator**

Mastip is a leading supplier of innovative hot runner solutions to the global plastic injection moulding industry. Our solutions support many markets including engineering and industrial, electrical and electronics, packaging, appliances, caps and closures, medical, automotive and optical.

Due to strong company growth and a valued team member moving up within the company, we have the opportunity for a full time Sales Support Coordinator to join us at our site in Avondale Auckland.

Your focus will be to support the Sales & Logistics function on a daily basis by providing quality customer focus to both internal and external customers.

Your Principal responsibilities will be:

- To provide direct support to the Supply Logistics & Sales Support Manager
- To be the customer advocate - To give clear communication of customer requests, requirements and replies.
- Entry of sale orders - preparation of component and spare part orders/quotes.
- Arranging goods returns and credit requests.
- To be an Internal liaison to ensure current order information is relevant to meeting customer’s expectations.
- Supplying daily customer status reports.
- Arrange shipping & dispatch documentation.
- Familiarity with an ERP system.
- Familiarity with supply chain management system.
- Experience with order and quoting software
- Working knowledge of international freight forwarding - air freight, shipping, trade terms and customs regulations.
- Have superior attention to detail and the ability to work with a high level of accuracy
- Experience in a customer service environment, ideally in an engineering-based or manufacturing industry
- Strong teamwork skills.
- A can-do attitude and a hands-on approach.
- The legal right to work in New Zealand.

To ensure you succeed in this role you will receive comprehensive training and be supported by a fantastic and knowledgeable team.



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