Sales Support Officer

6 months ago


Auckland City, New Zealand Jack Link's Protein Snacks Full time

Company Description

Jack Links is a manufacturer of high-quality meat snacks, supplying both local and export markets. We are in an exciting growth phase with some challenging goals ahead. To achieve our targets, we are looking for a proactive Sales Support Officer to facilitate the consistent flow of accurate information between Sales, Production and Logistics teams, and provide outstanding customer service.

**Job Description**:
**Administrative Tasks**
- Maintain sales order accuracy by entering changes as approved by respective leaders.
- Calculate weights & dimensions for cartons/pallets to be collected.
- Provide weekly sales order progress reports for local customers, to Sales & Marketing team, by midday each Wednesday.
- Update paper cut-off and delivery/collection dates for all open local Sales Orders by Wednesday’s close of business.
- Produce and send local customer reporting after weekly meetings.
- Maintain customer pricing/groups and discounts within BC for local customers.
- Complete pre-invoice verifications once Warehouse shipments have been posted and documentation received for local orders.
- Place delivery bookings with customers and carriers, as required.
- Order and manage stock for samples cupboard.
- Provide administrative backup to the Supply Chain Administrator for all time-critical tasks related to export sales orders, customer responses and reporting.

**Customer Support Tasks**
- Respond to ad-hoc local customer queries and tasks with the Sales team.
- Liaise with local customers regarding product availability and delivery details as required.
- Ensure all local customer master information, including contact information, is shared with Finance to keep it accurate and updated.
- Provide backup for the completion of the customer complaints process.

**Qualifications**:

- Proven experience within a sales and/or administrative support role.
- Proficiency in Microsoft Office suite, particularly Excel.
- ERP exposure is essential (Business Central or Navision desirable).

**Desired Competencies**
- Good written and oral communication skills.
- Able to identify and solve problems.
- Able to work both independently and within a team environment.
- High level of accuracy and attention to detail a must.
- Must be able to multitask and prioritise workload.

Additional Information

If you are a dedicated and motivated individual with sales support experience we would love to hear from you Please send through a cover letter and CV outlining your experience in the field.

To be considered for this role you must be either a New Zealand resident or citizen.

All your information will be kept confidential according to EEO guidelines.


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