Sales Support
6 months ago
Softsource vBridge is an ICT systems integrator with a reputation built on innovation and a commitment to the highest levels of service and professionalism. Our promise is "To make our customer's life easier and their organisation's more productive and efficient".
We are seeking a talented, multi-skilled **Sales Support **representative to join our Auckland-based Operations team. The role is the first point of contact for our customers and a key link between our Sales, Delivery, Vendor, and Distributor teams. They will manage the entire end-to-end administration function for our Sales Function.
**Responsibilities**
- Provide Sales support to our customers, and internal stakeholders, ensuring quotes, sales & service orders, invoicing queries, and returns are processed efficiently to meet expectations, and within SLA's.
- Manage product specification enquires within a timely fashion, ensure quotes are technically vetted and quality assured by the Account Managers.
- Issue product data sheets/information as required & ensure customer price lists are maintained.
- Log customer product returns and ensure they are managed within company/vendor guidelines. Work closely with the Accounts Receivable team to ensure credit notes are processed promptly as required.
- Carry out problem-solving and resolution in a timely and effective manner. Monitor and manage customer orders to ensure delivery time frames are met.
- Process and maintain portal orders, assist with receiving incoming deliveries, and dispatch outgoing orders as required.
- Provide the Marketing team with assistance at company events as required.
**Attributes and Qualifications**
- 2+ years of experience in a customer service or sales support role, ideally in the IT channel/industry
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office tools such as Outlook, Teams, and Excel
- Proficiency and experience working with ConnectWise and IT Quoter would be advantageous.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Demonstrated problem-solving and analytical skills, with the ability to think critically and provide solutions.
- Strong organizational skills, with the ability to manage multiple tasks simultaneously.
Softsource vBridge was founded in 2004, the cornerstone of our business is our long-standing client relationships which are founded on flexibility, reliability, and integrity. If those principles align with you, and the way you work, then we would love you to apply
**If this sounds like you, we would love you to apply**
- You must be eligible to work in New Zealand to be considered for this position._
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