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Customer Service

6 months ago

Napier, New Zealand Napier City Council Full time

Napier Municipal Theatre has an opportunity for a dedicated and enthusiastic customer-facing superstar to join our front of house team and provide outstanding customer service and efficient ticketing services to our patrons. This role requires a minimum of 20 hrs per week Mon-Fri as per roster, with occasional evenings/weekends.

You will be responsible for selling tickets, assisting with inquiries, managing reservations, and ensuring smooth operations of the ticketing system. This role requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic environment.

**Responsibilities**:

- Assisting with the coordination and delivery of ticketing services and processes
- Ensure proper cash handling procedures are adhered to
- Assisting with performance ticket office sales
- Assisting with systems to ensure the ticketing function operates at its optimum
- Liaising with our contracted ticket provider and their support services
- Assisting at other Hawke’s Bay ticketed events
- Ensuring Council policy and legislative obligations are met
- Providing additional front of house support as required

To be considered for this role you will have:

- Proven customer service experience, ideally gained within the tourism industry
- Exceptional customer service skills
- Strong attention to detail
- Ability to quickly adapt to changing priorities
- Capability to work efficiently and effectively under pressure
- Ability to build effective relationships with customers
- Flexibility to work weekends, public holidays and school holidays as per rosta (based around events)

**About Us**

Napier Municipal Theatre is the entertainment hub of Hawke's Bay with concerts, shows and events and it combines elegant art deco style with modern theatre facilities, making it one of the best provincial performing arts centre in New Zealand. Our stage has been graced with international acts and local performers alike.

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, subsidized medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Job Description - Customer Service Ticketing