Service Engineer

5 months ago


Napier, New Zealand ABB Full time

**Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Service Engineer for the Electrification Business Area. This is an exciting opportunity to bring your technical skills into a customer focused role. A Service Engineer at ABB provides technical expertise, solving product problems for our National and International customers. Reporting to our Service Manager this role is mostly based inhouse, using technical equipment in our factory to recreate and solve technical product problems. The Service Engineer interacts directly with our customers hosting technical discussions and meetings and providing feedback. We’re looking for an “all rounder”, those able to both approach technical issues and maintain professional customer relationships. The ability to work collaboratively with colleagues to problem solve is also key. There is occasional international travel required, two or three times per year.

**Your responsibilities**:

- Providing high level customer technical support for all products manufactured in the Napier factory to a Global customer base. Involving in all levels of the service business, including training, commissioning, maintenance, repairs, advanced services, upgrades and retrofits, fault-finding, software updating and in-house servicing
- Investigating customer needs through professional consulting and providing technical consulting on Service solutions to management and customers
- Managing customer relationships and maintaining regular contacts with key customers.
- Identifying new sales opportunities and conducting specialist support and advisory service for the sales team
- Preparing all documents and reports using our inhouse systems
- Identifying suggestions for product and quality improvement and communicate recommendations to management to improve operations and customer service
- Ensuring safe working procedures and practices are followed at all times

**Your background**:

- Bachelor’s degree in Engineering
- Minimum 2 years of experience in a customer focused service environment
- Knowledge on electrical registration desired
- Knowledge and experience with service of power electronic converters, UPS systems and battery storage desired
- Knowledge and experience with deploying remote monitoring and digital service platforms and medium voltage systems is an advantage
- Excellent communication skills written and verbal and proficient with MS Word, Excel

**Benefits**:

- Retirement plan
- Life insurance
- Disability insurance
- Accident insurance
- Flexible work practices

**More about us**:



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