Customer Service Supervisor

3 weeks ago

Wellington City, New Zealand StraitNZ Full time

**Customer Service Supervisor **:**Published**:14/06/2024
- **Job Location**: Wellington / New Zealand- Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience StraitNZ is a growing organsiation employing over 450+ employees group wide.
- This is no ordinary, same-same kind of job. Our Terminal Supervisors are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking
- As Bluebridge is a 24 x 7 operation, we need employees at all hours, so the role involves shift work. You will work on a fortnightly roster which includes early mornings and late nights, weekends and public holidays.This is a full-time permanent position based in Wellingtons Passenger Terminal reporting into the Passenger Terminal Operations Manager.
- If you come and join us, you’ll work with great a bunch of people who are committed to providing a fantastic experience for our passengers. We are seeking experienced supervisors and team leader with a passion for building internal and external relationships. You need to be able to think on your feet and problem solve when operational issues arise and continue your service with a smile.
- **Key Responsibilities will include**:

- Responsible for the supervision of customer service representatives and checking all shift reconciliation sheets and banking
- Management of the terminal cash float
- Responsible for assigning daily tasks to all staff for each sailing
- Responsible for security relating to opening and closing of the terminal
- Ensure staff are utilised in a cost effective and productive manner along with the timely production of the fortnightly staff roster
- Effective liaison between all company vessels and the passenger terminals.
- Ensuring office supplies for all functions are maintained at workable levels
- Responsible for staff training in correct terminal procedures
- Daily office cleaning
- Any other duties that may be required from time to time.

In addition, the Supervisor will be required to perform the functions of the **Customer Service Representatives**, as outlined below:
- Answering incoming calls to the Wellington booking office
- Booking and confirming sailings
- Provide quotations for all non-commercial enquires
- Perform customer check-in duties
- Marshalling of vehicles
- Cash handling
- Driving of passenger vehicles
- **What we can offer you**:

- A competitive hourly rate
- A Kiwisaver employer contribution matched to 8%
- Generous staff travel benefits for you, your family and friends
- A free southern Cross health care plan
- Access to an annual fitness/wellbeing contribution
- Full uniform and high-quality Personal Protective Equipment
- Extensive training and great opportunities for further upskilling (first-aid, conflict management and customer care)
- Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation
- Experience as a supervisor, team leader or management role
- A people person Customers are at the heart if what we do, we are looking for someone who works well with others
- Previous experience in a customer facing role or the service industry
- Seek long-term employment to develop with the business Has reliable transport to and from work
- So, if you have a passion for delivering amazing customer service and want to work in a role that will challenge yet reward, we’d love to hear from you today
- **Applicants for this position must currently reside in New Zealand and have a valid NZ open work visa or residency.

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