Supervisor - Customer Service

5 months ago

Mount Wellington, New Zealand Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role:
As a Retail Supervisor, you will provide support to the store senior leadership team and act as a continual support to a designated department in Bunnings, overseeing workflow, setting an example to other team members and ensuring day-to-day operations run smoothly.
- Mt Wellington Warehouse are now seeking a Full Time Supervisor to join the Lifestyles Department._

What’s involved:
- Set an example of best service and support the team to deliver friendly and helpful advice to customers- Coach the team on the right service behaviours- Assist with inducting and training the team- Ensure that merchandising standards fit with business requirements- Coordinate stock

Who we're looking for:
This role is a great opportunity for an aspiring retail leader to grow their leadership career in a supportive team environment.

You’ll need:
- Ability to coach and support others, providing feedback and getting the best out of a team- An ability to achieve results and standards by working with your team- Be approachable and confident when interacting with customers- Have an eagerness to learn about new products- To be on your feet assisting with customers across a wide range of retail hours

Our customers are important to us. Bunnings trade 7 days a week, opening early and closing late on weekdays and on weekends. To provide the best experience you will be required to work a variety of different shifts during the week. We encourage you to go check out your local store to get a feel for what it might be like to become part of the Bunnings team.

Interested to apply?

If successful, you will then be invited to complete a video interview. Don’t worry, it’s only 3 questions and should take you about 15 minutes to complete.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at

and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.#LI-DNI

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