Customer Sales Supervisor

1 week ago


Auckland City, New Zealand Auto Valet Car Wash Limited Full time

Auto Valet Car Wash runs Car Valet and detailing Centre, Self-serve and Automatic Car wash and Rental Cars operations located in the heart of Manukau.

We are looking for an experienced **Customer Sales Supervisor** who can bring in sales for the Car Valet and Detailing Centre, Car Wash and Rental Cars operations.

Daily tasks involve managing the reception, taking phone calls, manage car valet bookings online, over the phone and counter, supervising car grooming and rental car operations, maintaining car wash equipment and keeping the whole site clean, tidy and safe at all times

Managing the Rental cars bookings, taking payments and deposits from the customers, ensuring the cars are handed in and out to customers without any issues.

Making sure that all the Rental vehicles have proper Certificate of Fitness (COF), and a valid registration before it leaves the workshop.

Maintaining the rental fleet with regular service, cleaning and carry out minor repairs where possible.

Maintaining the website and updating it as and when required.

Boosting the sales through promotions on Facebook and other social media platforms in consultation with owners.

Attending to customer’s complaints in the absence of Site Supervisor or carrying re-fixes as and when required and ensuring these mistakes or lapses are not repeated again.

Ensuring that the Customers are provided with good customer service by giving help and education in coins/tokens operations, auto wash/self-serve car wash operation during work hours.

Should be able to maintain the job quality, provide training, guidance, direction to the team members and able to jump on to get the jobs delivered on time.

Keeping the work area safe from health and safety point of view. Attend to suitable health and safety programme or updates as and when necessary.

Helping the Manager / Workshop Supervisor in ensuring the operational efficiency within the Organisation.

Keep the management informed of the task accomplishment and any business related issues.

**Requirements**:
Must have 2 years experience in motor vehicle industry.

Must have valid clean driver licence

Must be proficient with excel and other relevant industry software.

Must have good communication skills and ability to build positive relationships with customers and team member

Must be able to multitask and prioritize

Must be able to oversee reception and workshop, take phone calls and phone bookings

Must have qualification in either Business or Management

Must be a fit and proper person

**Salary**: $46,800.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Supervisory: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driver's Licence (preferred)

Application Deadline: 19/03/2024
Expected Start Date: 01/04/2024



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