Customer Service Supervisor

1 week ago


Auckland City, New Zealand Pronto Commercial Cleaners Full time

The objective of this role is to organise and control our commercial cleaning services, ensuring high standards of customer satisfaction and operational efficiency for Pronto Cleaning Services.

**Duties include**:
1. Developing and implementing customer service policies and procedures to standardize and enhance the service delivery process, ensuring services are provided according to customer needs and expectations. These procedures should reflect the company's commitment to our values of Responsibility, Excellence, and Improvement.

2. Ensure procedures are implemented and followed by cleaning staff.

3. Assisting with the recruitment and training of new personnel in accordance with clients' needs.

4. Explaining health and safety regulations to the cleaning staff and ensuring their enforcement

5. Determining work requirements and allocating duties to commercial cleaners, maintaining attendance records and rosters.

6. Managing cleaning staff to enhance motivation and performance, while also ensuring employees' well-being.

7. Providing direction and feedback to staff members regarding the quality of the service provided.
- Customer satisfaction_

8. Gathering feedback from clients through interviews and direct communication to continually improve service offerings and address any areas of concern.

9. Ensuring that clients' requests and complaints are addressed in a timely and efficient manner to maintain high levels of customer satisfaction.

10. Liaising with suppliers and other organizational units to identify and respond to customer expectations, ensuring service is delivered on time.

11. Ensuring that supplies for commercial cleaning are readily available for each shift.

12. Communicating with customers and cleaning staff on a daily basis to ensure specific instructions from customers are followed.

13. May perform cleaning duties if necessary to address complaints or in the event of unforeseen circumstances.

**Key Responsibilities**:

- Develop and implement customer service policies and procedures to standardize and enhance the service delivery proces.
- Gather feedback from clients through interviews and direct communication to continually improve service offerings and address any areas of concern.
- Ensure that clients' requests and complaints are addressed promptly and efficiently to maintain high levels of customer satisfaction.
- Liaise with suppliers and other organizational units to identify and respond to customer expectations, ensuring timely service delivery.
- Ensure that supplies for commercial cleaning are readily available for each shift.
- Communicate daily with customers and cleaning staff to ensure specific customer instructions are followed.
- Assisting with the recruitment and training of new personnel
- Perform cleaning duties if necessary to address complaints or in the event of unforeseen situations.

**Qualifications**:

- Proven work experience as a Commercial Cleaner in New Zealand for at least two years.
- A minimum of one year of experience in a supervisory role, with a strong track record of managing and motivating staff.
- Excellent communication and organizational skills.
- Ability to work flexible hours, including nights and weekends, according to the roster.

**Working Hours**:

- Minimum of 30 hours per week guaranteed.
- Availability for 24 hours on Saturday and Sunday is required, depending on the roster.

**How to Apply**:
Join our team and contribute to delivering exceptional service to our valued clients in Auckland

**Job Types**: Full-time, Permanent

Pay: $31.61 - $35.00 per hour

Expected hours: No less than 30 per week

Schedule:

- Evening shift

**Experience**:

- Supervisor: 1 year (required)

Application Deadline: 13/06/2024
Expected Start Date: 24/06/2024



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