Hotel Services Supervisor

2 weeks ago

Wellington City, New Zealand Wellington Management Group Full time

We are based in Wellington and are looking for a hotel service supervisor to join our team and help manage our buildings portfolios.

Job description:

- Welcome and register guests once they arrive.
- manage the hotel/motel website for enquiry and others.
- run the hotel with target budgets and follow up the payment invoices to accounts
- ensure that health and safety requirements are met in building.
- market the sales establishment via media and by person.
- Oversee personnel including receptionist, kitchen staff, and office employees.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Collect payments and maintain records of budgets, funds, and expenses.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
- Coordinate with external parties including suppliers, travel agencies, Case officers and conference planners for bookings.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of the hotel's financials
- Monitor staff performance, ensuring the hotel is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Follow the Set budgets for room rates and allocate funds
- Deal with Case officers for booking, and follow up for the pending invoices.
- Monitor customer activities inside the building

**Requirements**:
Hospitality management related qualification or 3 years relevant experience required

**Job Types**: Full-time, Permanent

Pay: $29.66 - $30.00 per hour

Expected hours: No less than 30 per week

Schedule:

- Public holidays
- Shift work
- Weekend availability

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