Service Desk Analyst

5 months ago

Auckland City, New Zealand NTT Full time

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We’re seeking Service Desk Analyst to join us on an initial 2 months contract, augmenting our client’s project on-site in Auckland.

**Working at NTT**
- Respond to escalated IT service desk tickets in the ticketing system
- Provide 2nd level support and troubleshooting to tickets
- Document and escalate the ticket accordingly
- Troubleshoot Windows environments
- Troubleshoot and clean up security and resource control groups within AD
- Manage and create new user accounts and mailboxes
- Follow ITIL methodologies and best practices

**What will make you a good fit for the role?**
- Bachelors of IT highly desired
- ITIL certification
- Any experience working in a Service Desk, Field Engineer or Help Desk environment
- Familiarity and ability to operate in a L2 capactiy across the following technologies
- M365
- Azure
- Azure AD
- Active Directory, DNS, DHCP
- Exchange Online
- MS Teams
- Powershell
- Windows 10
- ServiceNow
- Jira

For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 598876.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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