Level 1 Help Desk Analyst

6 months ago


Auckland City, New Zealand VetPartners Full time

**Level 1 Help Desk Analyst**

**VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.**

**Benefits**
- **Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Ponsonby office
- **Work as part of a great team** - with a focus on collaboration
- **Support a diverse IT environment** as a trusted advisor for our Vet clinics across NZ and Australia
- **Feel valued** working with a supportive and encouraging leadership team

**About the role**:
**The Level 1 Help Desk Analyst**
***
**is**
**a**
**trusted advisor to our clinical teams. In this varied role you will**:

- **Supporting internal clients** to solve incidents and action IT requests.
- **Supporting our teams with technical problems**, troubleshooting tasks, problem diagnosis, resolution
- **Setup, installation, and configuration** of endpoint/server/networking hardware and software
- **Occasional onsite work** within the greater Auckland area, as well as coordinating local onsite agents for other NZ locations

**About you**:
**We are looking for an enthusiastic individual, with a strong work ethic who loves learning new technologies, to join our friendly and professional team.**
- As one of our support engineers in New Zealand, you’ll have the ability to work both independently and as part of a remote team
- You’re passionate about customer service and comfortable picking up the phone for a chat
- You are able to communicate technical terminology in a way that everyone can understand
- You will become a trusted advisor to our clinics across NZ and Australia, building and maintaining strong relationships with a range of stakeholders

**To hit the ground running in this role we are looking for an excellent communicator who also has**:

- 1+ Years' Experience an IT Support Role
- A good general knowledge of technical infrastructure from desktop to firewall and cloud
- Experience in Telephony (on-premise and hosted) and Service ticket systems and handling
- Excellent communication skills - written and verbal
- Attention to detail and excellent customer service
- Permanent right to work in New Zealand
- Previous experience at a Managed Service Provider would be advantageous

**Who we are**:
VetPartners is a leading operator of Veterinary Clinics in Australia, New Zealand & Singapore, with a diverse IT environment across 270+ locations (with 50+ of those locations in New Zealand).

VetPartners operate an independent "Join Us. Stay You." model, providing clinics with a high level of autonomy at site level. Our engaged and passionate people create the magic in our business, putting clients and patients at the heart of the meaningful work they do. We do all this for the love of animals and the people that care for them.

**How To Apply**

**A note to recruitment agencies**:

- No agencies required._
- Employer questions
- Which of the following statements best describes your right to work in New Zealand?
- How many years' experience do you have as a Technical Support Engineer?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- How would you rate your English language skills?


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