Contract Service Desk Engineer

2 weeks ago


Auckland City, New Zealand Momentum Consulting Group Full time

6 month contract
- Immediate start
- WFH available after initial onboarding only

Can you provide excellent Level 1-3 support services while meeting SLA's?

Have you worked in busy and complex environments?

Have experience contracting as a Helpdesk or Service Desk Analyst?

We want to hear from you Our clients are busy and we are on the look out for several Contract Service Desk Engineers.

You must have the right to work in New Zealand as these are contract roles. You also must have excellent verbal and written communication due to the ticketing systems utilized.

**Responsibilities**:

- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Troubleshoot network connectivity problems, including LAN, Wi-Fi, and VPN related issues
- Collaborate with cross-functional teams to escalate complex technical problems when necessary
- Manage and prioritize service desk tickets to ensure timely resolution and excellent customer satisfaction
- Educate end-users on basic troubleshooting techniques and best practices to minimize recurring issues
- Maintain accurate records of service desk activities, including ticket updates and resolutions
- Contribute to the development and enhancement of IT support processes and procedures
- Stay updated with the latest technology trends and advancements to provide innovative solutions to end-users

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Proven experience working in a service desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with Active Directory, Microsoft Exchange, and Office 365 administration
- Proficiency in troubleshooting hardware, software, and network-related issues
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus
- Experience with remote support tools and ticketing systems is highly desirable
- Familiarity with ITIL processes and IT service management frameworks is a plus

**Please note we are only accepting applicants currently living in New Zealand with a current working visa


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