Customer Lifecycle Manager

2 weeks ago

Auckland, Auckland, New Zealand Kiwibank Full time
  • Be part of a vibrant and supportive culture that values people.
  • Enjoy our flexible working arrangements and suit your lifestyle.
  • Benefit from our "wellbeing days" to recharge when it counts.
  • Fixed term until end of December 2025 based in Auckland or Wellington.

At Kiwibank, we're here to make Kiwi better off. We're ambitious, innovative, and driven by our purpose. If you're ready to make an impact and help shape the future of our marketing function, we'd love to hear from you.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

The Customer Lifecycle Manager is responsible for creating meaningful cross-channel journeys that help our customers with their goals and deliver ROI back to the business. Working within a marketing squad, the role will be responsible for delivering the lifecycle marketing program for their portfolio of products and customer groups. Using behavioural data and insights you'll design programs and journeys that connect into the broader marketing activity to drive the 1:1 engagement approach from lead nurture through to conversion, onboarding and activation, engagement, cross-sell, and retention.

Ko tātou tēnei. Kiahāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

  • Solid experience in marketing and customer communications, ideally within financial services.
  • A proven track record in developing targeted, data-driven marketing strategies that drive behaviour change.
  • Confidence in navigating complex projects and fast-paced environments.
  • Skilled at stakeholder engagement, with the ability to influence at all levels.
  • Strong copywriting skills, translating complex messages into simple, engaging content.
  • Depth of understanding in marketing technology platforms—Salesforce Marketing Cloud experience is a plus.
  • Adept at juggling competing priorities while maintaining attention to detail.
  • Experience in the financial services industry or other complex service-based environments.

You do not need to tick every box here to be considered Above all we are looking for someone who embodies Kiwibank's purpose and Nga Kauwaka, and someone who thrives in a fun and supportive work environment. An immediate start is preferred.

Tono mai | Apply Now – Join our Kiwibank team, where you will thrive and grow your career. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.

Applications close on 20th March 2025. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Customer Lifecycle Manager PD.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

#J-18808-Ljbffr

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