Customer Service Expert
1 week ago
We are seeking a highly skilled Customer Service Expert to join our Auckland based team, responsible for managing key accounts and delivering exceptional customer experiences.
Your RoleReporting to the National Customer Care Manager, you will be a key contact for complex clients, ensuring their specific needs are met and exceeded through your dedication and passion for delivering customer excellence.
As the successful candidate, you will have at least 3-5 years of import and export airfreight experience, with a strong focus on building long term relationships with customers and providing them with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade).
Key Responsibilities:
• Delivering exceptional customer service and ensuring customer specific KPI's are met
• Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
• Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
• Determining specific service requirements and ensuring regulatory requirements and documentation are correct
About You:
• A minimum of 3+ years air logistics experience, preferably in export airfreight
• Exceptional attention to detail and time management skills
• Passion for dealing with customers and solving complex, time-critical problems
• Ability to work under pressure and prioritise tasks effectively
• Excellent communication skills both written and verbal
• Positive work ethic and attitude
Why Work for Us?
We are proud to offer a range of benefits that reflect our commitment to supporting the well-being of our employees, including fully subsidised health insurance and a wellness allowance.
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