Customer Engagement Director

2 weeks ago


Auckland, Auckland, New Zealand SkyCity Full time
Key Responsibilities:

The Senior Product Manager will be responsible for defining and executing the digital customer experience strategy, aligning with business objectives and CX standards.

Key responsibilities include developing a multi-year product roadmap, prioritizing scalability, innovation, and continuous improvement.

Owning the end-to-end lifecycle of key customer-facing digital platforms, you'll ensure seamless omnichannel experiences.

Cross-functional collaboration with ICT, marketing, gaming, and customer teams is essential for delivering customer-centric solutions.

  • Digital Customer Experience Strategy
  • Product Roadmap Development
  • Platform Lifecycle Management
  • Cross-Functional Collaboration


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