National NVP Production Manager

2 weeks ago

Auckland, Auckland, New Zealand Volkswagen Full time

Management (Manufacturing, Transport & Logistics)

Full time

Add expected salary to your profile for insights

At Scania, our people are our most valuable strength. Being part of the Volkswagen Group of Companies, the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this - you.

Our purpose is to Drive the Shift towards a sustainable transport future. Welcome to Scania

About the role

As the National NVP and Logistics Manager, your are responsible for the overall management of the New Vehicle Preparation Workshop service team. Duties include:

  • Establish and refine delivery processes to ensure that each customer receives the same experience from the initial stage.
  • Manage the order to delivery team in different stages of the delivery process and hold the team accountable for carrying out the required processes and tasks in providing greater customer service.
  • Effectively manage the operation of the workshop and the customer reception area including managing and monitoring the process of customer complaints.

About you

You are an experienced Manager with a passion for transportation, experienced in leading a team to ensure new vehicle preparation processes are delivered to the highest standard in a timely manner.
With strong technical knowledge of the truck and/or transport industry you understand how to build an effective vehicle preparation process and deliver results through your team.
With a leadership style that is both confident and reassuring you are able to work with key stakeholder to help them through difficult situations where they require expert assistance. With a strong ability to effectively empower and delegate to others to ensure that support is provided in a timely manner.
You thrive in a fast paced environment and can effectively manage peaks and troughs in demand, by building strong relationships with the sales and delivery teams in order to create a work schedule that provides confidence and predictability to your team and customers.

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