Customer Service Officer

2 weeks ago


Auckland, Auckland, New Zealand Pharmacy Investments Group Ltd Full time

Exciting Times - Brand New Site - Brand New Role:


  • Stability
  • Permanent Full-time role:
-
Small, fun, close-knit and supportive team and manager:


  • Great career pathways, training, development, staff benefits, and discounts are just the start
  • Join the growing team at Chemist Warehouse NZ at our brandnew Office in Grey Lynn and be a part of an amazing NZ success story as our next
-
Customer Service Officer.

About Chemist Warehouse

  • Established in New Zealand in 2017, Chemist Warehouse currently operates over 43 stores, 2 Distribution Centres across Aotearoa and is growing rapidly. We take great pride in being innovative, competitive and responsive to the changing needs and challenges of our marketplace. We are proudly NZ owned & operated and pride ourselves in our commitment and dedication to making healthcare more accessible than ever before.
    About the Role
  • To deliver on our ongoing
-
commitment to our customers, we are now needing to add another key member to our Customer Service team. Reporting directly to the NZ Supply Chain Manager the Customer Service Officer will need to ensure we deliver exceptional service, advise and support to our customers in successful and timely manner. Customer queries and resolution may include product queries, returns, delivery and customer orders. It is critical that the new incumbent is resilient in their ability to handle a high volume of customer queries in this fast-paced environment. You will naturally be empathetic and your professionalism in ensuring we are aligned with impactful, and results driven resolution for all key stakeholders will a key asset you bring to this role.
Role Details

  • Start Date
  • ASAP


Location
  • Grey Lynn
  • Shift & Hours of Work: Monday
  • Friday, 8hour shift between
  • Training: Onsite training & buddy assigned

Key responsibilities and requirements of this role:

  • Take ownership of all customer issues
  • Escalate unresolved problems to the appropriate stores or managers and ensure that they take the appropriate action to resolve it.
  • Complete administrative duties including data entry and followup calls.
  • Providing and communicating product and service expertise and knowledge to customers
  • Meet set targets and KPIs as agreed with the customer services team
  • Fulfil general administrative duties such as developing standard operating procedures and relevant customer services templates

Experience and Qualifications

  • 13 years proven face to face customer support or contactcentre/ callcentre experience
  • Excellent data entry and administration skills
  • Excellent written and verbal business communication skills
  • Strong attention to detail and questioning mindset
  • Active listener with strong ability to quickly build rapport with customers to identify and resolve issue in a timely and supportive manner.
  • Highly organised and with an ability to prioritise and multitask
  • Strong computer based and technical skills
  • A relevant qualification on contact centre qualification will be desirable but not essential

What do we offer in return?

  • A supportive environment with a close knit and friendly team
  • Care, guidance and mentorship from senior managers and our leadership team
  • Competitive hourly rates + attractive staff discounts across all our brands and stores
  • Annual Salary Reviews
  • Support with continuing education and certifications within applicable fields
  • Variety of internal opportunities all over New Zealand with supported relocation
  • We offer EAP as part of our ongoing support to our employees
  • Did we mention a brandnew office
  • The successful applicant will be required to meet a satisfactory Criminal History Check outcome.
  • Please not that due to the urgent nature of this requirement, we will be screening and shortlisting applicants as they apply, so get in quick and don't miss this exciting opportunity to join an industry leader.
    Selection Criteria
  • Essential: Do you have the right to work in New Zealand?
  • Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?
  • Essential: What top 3 key relevant skills and experience can bring to this role to ensure your success as out next CSO?
  • Essential: What are your salary expectations for this role?
    Contact Person
  • Recruitment Services
    Alternate Contact Person
  • Poonam Kumar
    Closing Date
  • 19/07/2023Please note that this position will close at 11:45pm on the closing date.


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