Customer Service Administrator
2 weeks ago
Duties include:
Answering queries from customers and assessors via email and phone
Organising for the repair and maintenance of disability equipment
Identify and prioritise urgent work and communicate that within the team in a timely manner.
Data Entry updating and maintaining accurate customer equipment information in the database
Scheduling work schedules for On-Road Technicians
Process any after-hours Work Orders on a daily basis
Log and assist with all customer complaints and resolutions and escalate when necessary
Assist with monthly reporting
Ensure Compliance timeframes are met
Update customers on any maintenance delays
Assist with continuous process improvements
Be flexible to assist with other tasks as required
To be successful you will ideally have:
Previous customer service experience
Excellent communication skills and a strong customer focused approach
Intermediate to advanced MS office and the ability to pick up new systems quickly
Good time management and an excellent attention to detail
The ability to work well with others and autonomously
Flexibility to help out where required and take on a variety of tasks
If you are looking for a new role working for a well-established organisation located in South Auckland apply now.
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