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Assistant Customs Officer

3 months ago

Auckland, Auckland, New Zealand NZ Customs Full time

Our Customs Officer and Assistant Customs Officerpositions are entry level operational rolesthat provide foundational knowledge and experience for your Customs career.

Working as part of a team to protect New Zealand and its people can be interesting and highlyrewarding. It can be a busy and challenging environment and we need people who are dedicated,enjoy team work, and hold themselves to the highest standards of integrity. Our workforce isdiverse and we welcome applicants with a variety of skills, experience, and backgrounds.

If you have excellent customer service skills, and enjoy working in a fast paced environmentwhere you welcome people and assist them with queries, you may want to become an AssistantCustoms Officer. If you have these skills and are also interested in focusing on law enforcementand identifying risk, you may be interested in becoming a Customs Officer. Both of these rolesrequire people with a high level of judgement and the flexibility to work a variety of shiftsincluding weekends, nights and public holidays.

Here's what you'll need:
  • I am a New Zealand Citizen or have a New Zealand Permanent Resident Visa (with no travelrestrictions).
  • I have the highest levels of integrity, honesty, trust and discretion
  • I'm committed to working shift work. Customs operates 24 hours a day, 7 days a week,365days a year; this means working shifts that include public holidays, nights andweekends.
  • I'm able to work in an environment where I will be sitting or standing for longperiods oftime and have a level of fitness that allows me to lift heavy and awkward baggage, packandunpack cargo, climb ship ladders, and search confined spaces if required.
  • I have a full current New Zealand driver licence.
  • I have a real commitment to keeping the New Zealand border safe and secure.
  • I am willing to undertake a full medical and drug screening if I am offered aposition.
Learn more about what it's like to be a Customs Officer or Assistant CustomsOfficer

Assistant Customs Officers are typically based at Auckland Airport and are the first point ofcontact for people entering and leaving our country. You'll be directing and processingpassengers, answering queries and supporting the wider team to protect New Zealand and NewZealanders. If you're passionate about providing exceptional customer service and interested inworking as part of a team in a fast paced, dynamic environment, this could be a greatopportunity for you.

Hours of Work

Assistant Customs Officers work in the early morning or late evening, either full-time or ona 4 hour part-time shift.

Training and Development

You'll attend a comprehensive two week course to introduce you to Customs and train you inthe following and more:

  • Immigration theory and practice
  • The Treaty of Waitangi
  • Officer Safety and Tactics (de-escalation of situations and self-defence)

After successfully completing your training, you'll be assigned to a work area where you'llreceive coaching to cement your learning and have the opportunity to develop your skills.

Salary and Allowances

As a full-time Assistant Customs Officer you will receive a starting salary of approximately$49,192 and regular incremental increases as you gain experience in the role. You will alsoreceive four weeks' annual leave, three days' service holidays, overtime payments, anduniform laundering. You may also be able to earn an allowance in addition to your salary,depending on the hours you work.

Recruitment process

Interested in becoming an Assistant Customs Officer? Here's how ourrecruitment process works:

Complete our online application process using your PC, tablet, or mobile device(a CV is optional)

If your application is successful you will be invited to complete online abilitytests

If successful, we will arrange a time to phone you to discuss the role and answeryour questions

If your application is progressed, we will complete checks with your referees

If successful, you will be invited to a recruitment event to complete aninterview and exercises, and meet other applicants

If you reach this stage, we will complete criminal record and other checks toensure you can gain a security clearance

If successful, you may be offered a role, at which point you'll be sent anemployment contract and required to complete drug and medical screening

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