Customer Services Representative

2 weeks ago

Auckland, Auckland, New Zealand Precision Equipment NZ Full time

Exciting opportunity on offer in our Henderson Autolign Branch for our next Customer Service Representative to join our fun and welcoming team

06th June, 2024

Specialist Automotive industry, career opportunity not just a job

We have a great opportunity for a motivated and customer focused person to join our steering and suspension specialist branch of the Autolign business.

We are part of ASX listed Bapcor, but here you will never be just a number. Our values are that We Are in it Together, We Give a Damn, We Get it Done, whilst Doing the Right Thing. These are more than words on a page or a catch cry – we live these values each day and every team member is expected to honour them.

At Autolign, you will be encouraged to build a career, not just have a job. If you have a love of automotive, enjoy a busy workplace, possess a solid work ethic that focuses on delivering service to our awesome bunch of customers, then we'd like to talk to you. You will play a key role in providing parts identification and supply service across the wider Henderson, South Auckland regions. This is not a boring role; we want someone who is truly interested in learning, from technical applications to every day general workshop requirements.

What will you be doing with us?

The role of our frontline customer service team is to respond professionally and efficiently to customer and inter-branch enquiries, providing effective service to both. With a high number of phone calls and in-branch interactions the role will receive and process all customer orders accurately and efficiently, ensuring delivery expectations are met or exceeded.
The role exists to provide quality parts interpretation service to a wide range of existing and new customers. Selecting from our extensive product range, you will also work with the rest of the branch team to source product not in stock to fulfil customer needs.
From time to time, you may be required to carry out customer deliveries as well as covering in other Bapcor NZ locations close to you. We work as one team, and the same level of support can be expected when your team needs such.

Where do you fit in?

You are passionate about customer service bringing a positive attitude and an ability to learn on the job.

Some other things that make you stand out from the rest include:

  • Customer service experience, in a product-related sales environment.
  • Knowledge of parts and the automotive industry to assist clients at all levels and translate clients' needs into a complete solution.
  • A friendly and approachable demeanor, resulting from outstanding interpersonal skills.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc).
  • The ability to work individually and as part of a team.
  • Flexibility to work alternate Saturday mornings
  • A full clean New Zealand drivers License
06th June, 2024

Specialist Automotive industry, career opportunity not just a job

We have a great opportunity for a motivated and customer focused person to join our steering and suspension specialist branch of the Autolign business.

We are part of ASX listed Bapcor, but here you will never be just a number. Our values are that We Are in it Together, We Give a Damn, We Get it Done, whilst Doing the Right Thing. These are more than words on a page or a catch cry – we live these values each day and every team member is expected to honour them.

At Autolign, you will be encouraged to build a career, not just have a job. If you have a love of automotive, enjoy a busy workplace, possess a solid work ethic that focuses on delivering service to our awesome bunch of customers, then we'd like to talk to you. You will play a key role in providing parts identification and supply service across the wider Henderson, South Auckland regions. This is not a boring role; we want someone who is truly interested in learning, from technical applications to every day general workshop requirements.

What will you be doing with us?

The role of our frontline customer service team is to respond professionally and efficiently to customer and inter-branch enquiries, providing effective service to both. With a high number of phone calls and in-branch interactions the role will receive and process all customer orders accurately and efficiently, ensuring delivery expectations are met or exceeded.
The role exists to provide quality parts interpretation service to a wide range of existing and new customers. Selecting from our extensive product range, you will also work with the rest of the branch team to source product not in stock to fulfil customer needs.
From time to time, you may be required to carry out customer deliveries as well as covering in other Bapcor NZ locations close to you. We work as one team, and the same level of support can be expected when your team needs such.

Where do you fit in?

You are passionate about customer service bringing a positive attitude and an ability to learn on the job.

Some other things that make you stand out from the rest include:

  • Customer service experience, in a product-related sales environment.
  • Knowledge of parts and the automotive industry to assist clients at all levels and translate clients' needs into a complete solution.
  • A friendly and approachable demeanor, resulting from outstanding interpersonal skills.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc).
  • The ability to work individually and as part of a team.
  • Flexibility to work alternate Saturday mornings
  • A full clean New Zealand drivers License
What can we do for you?

In return we offer an opportunity to be a part of a great team culture. As a Monday to Friday business, we want to look after our people, every person in the front line has some form of bonus incentive opportunity, and we have modern support services that looks to care for all our team members and their families.

In return for your dedication, professionalism, and leadership we offer you:
  • A market competitive salary and benefits.
  • Inclusion in our monthly counter bonus and other incentive opportunities.
  • Awesome discounted team member purchasing.
  • For your birthday, you will enjoy a paid day's leave each year.
  • We'll also give you a paid leave day to do volunteer work in your local community.
  • Other great individual and team-based support initiatives that back up our Values.
Who are we?

Autolign is New Zealand's largest Steering and Suspension Specialist. The company specialises in the supply of suspension components to wholesalers, resellers, and the trade aftermarket workshop segment.
Bapcor is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service, and solutions. Our operations operate across multiple segments including the BNT, Autolign, Truck and Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, Diesel Distributors, and NZ Brake Co businesses. We have 80 branches and growing, over 150 licensees, and 2 large Distribution Centres. Bapcor has 550 team members in New Zealand.
As mentioned earlier, working here isn't just a job, it's a career. We support our people to be their best self each day, with learning and progression opportunities that are ongoing.

If this sounds like your type of role, please get in touch with us to discuss next stepsApply For Job
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