Customer Service Manager

2 weeks ago

Auckland, Auckland, New Zealand Bremworth Ltd Full time
  • Help make this iconic, purpose-led NZ brand famous for Service
  • Work alongside industry experts
  • Make meaningful change

Let's do good together

Want to make a real difference in customers' homes and daily lives by working with a company responding to the changing world? Join Bremworth, New Zealand's premium carpet and rug manufacturer committed to finding a more sustainable way.

Bremworth was formed and listed on the NZ stock exchange in 1984. Today, the company has more than 3300 shareholders and over 300 employees throughout New Zealand and Australia. In May 2021, the team celebrated a major milestone with their last ever roll of synthetic carpet coming off the manufacturing line, marking the transition to a wool-only carpet and rug company - a move that reduced their use of imported synthetic fibre annually by 2,500 tonnes. Read more about their sustainability journey here.

If this makes you feel good and you're an experienced and passionate Customer Service Manager up for a new role in a growing company that positively impacts people and the planet, consider a move to Bremworth. We're searching for an inspiring CS leader to play a pivotal role in this journey and ensure our retailers and consumers receive unparalleled support and guidance on our products.

You'll be responsible for:

  • Leading and inspiring the customer service team of 7-8 CSRs to make Bremworth famous for Service, fostering a culture of accountability and excellence
  • Building and maintaining strong relationships with retail partners, understanding their needs and requirements and tailoring solutions to meet these
  • Collaborating with sales and design teams to offer expert advice on carpet selection and colour choices, and interior design suggestions
  • Streamlining customer service processes and procedures to enhance efficiency and effectiveness
  • Working closely with sales, marketing, and operations teams to ensure alignment and coordination in delivering exceptional customer experiences
  • Working closely with our internal IT department to continue to develop and refine our systems to increase accuracy and efficiency

About you:

You'll be known for building great CS teams who love what they do, feel confident and skilled, have fun while smashing their targets and take ownership of finding solutions for customers and ensuring they feel as excited about the company's products as the sales and marketing teams do. You'll also be highly organized, metrics and KPI driven and amazing at managing relationships and collaborating with sales, marketing and logistics to ensure problems are resolved quickly and everyone achieves their goals. Being commercially savvy and good with CRM systems and change management is also critical as the business continues to embed Microsoft D365. Whilst experience in a wholesale or retail environment and passion and flair for interior design will be highly regarded, a growth and customer-centric mindset is essential.

The benefits:

Joining Bremworth means joining a team of incredibly talented people, determined to lead change in a well-established industry. They offer a competitive salary, medical benefits, profit share and flexible working. For this role you will need to regularly work from their head office in Auckland so you're with your team and alongside sales, logistics, IT and manufacturing.

Click Apply Now and send us your CV with a brief summary of why this role sounds interesting to you, or reach out to our Search Partner, Pip Cavanagh or for a confidential chat.

We'd love to consider you.

Learn more on Facebook | Instagram |

Bremworth are an equal opportunity employer committed to diversity within and across teams. All qualified applicants will receive consideration for employment. Please also note that we are only able to consider candidates who have New Zealand residency or a valid NZ work visa.


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