Service Desk Officer

2 weeks ago


Hamilton, Waikato, New Zealand Waipā District Council Full time
Service Desk Officer - Help Desk/IT Support

  • IT experience desirable but not essential
  • Permanent fulltime role within Local Government
  • Te Awamutu based but rostered to provide support in Cambridge
The Waipā District is a vibrant and highly developed area with an excellent central location.

The district has a growing reputation as the 'Home of Champions' - with high-performance sports Rowing New Zealand, Cycling New Zealand, Canoe Racing New Zealand, and Triathlon New Zealand making Cambridge their home.

We're in a massive growth phase and this is an exciting opportunity to join a successful, innovative and dynamic Council focused on its communities.

We're looking for a passionate and solutions-focused individual with an aptitude for technology to join our busy Service Desk.

You will be considered the 'face' of the information technology department where you will provide support for our internal customers by troubleshooting problems and providing solutions to their inquiries.


  • Prior experience in Customer Service
  • Prior experience in frontline IT support, would be desirable but not essential
  • A willingness to learn and an enthusiasm/strong focus on customer satisfaction
  • Excellent communication both written and verbal
  • Good working knowledge of MS Office suite
  • Mobile device support
  • Service management principles


Our IT team is considered a key business partner working closely with internal customers to drive and deliver the best in class support.

You will be joining a team who are dedicated to providing a quality service to their users; if your technical knowledge, attention to detail, and can-do attitude would complement this service then you could be just who we are looking for

**Application Closing Date: Thursday, 22nd June 2023 at 11:55pm.
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