Service Desk Team Member

1 week ago


Hamilton, Waikato, New Zealand The Warehouse Full time
Company Description


The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket.

They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.


The Warehouse stores or 'red sheds' are a kiwi household name, with a presence in virtually every kiwi home and community.

By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.


Job Description:


This is a busy varied role and a strong match for someone who gets what good customer service looks and feels like.

You will be based in-store at our customer service desk, and your role focuses on helping customers

This could vary from:
assisting our customers with their inquiries, right through to processing returns, exchanges, refunds and transfers. Alongside, you will support Loss Prevention with security assistance and help support and supervise the Checkout area as needed.

Hours of work are:

  • Tuesday 4pm9pm & Friday 7:30am4pm

Qualifications:


Your ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success.


Our wish list also includes:

  • Previous experience in retail, hospitality or a customer facing role
  • Experience with POS systems
  • A positive, cando attitude
  • Strong attention to detail
  • The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods
Additional Information

What can we offer you as a TWG team member?

  • A team discount card across our brands
  • A paid day off on your birthday
  • Continuous training and development
  • Career progression a great steppingstone into other internal opportunities
  • Wellness and discretionary leave
At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

Keen? Stop reading and start applying This really could be that right next role to accelerate your customer service skills.


  • Service Desk Lead

    1 week ago


    Hamilton, Waikato, New Zealand MSD Full time

    Service Desk Lead- Permanent full-time opportunity with competitive remuneration and benefits You will be based in Hamilton, NZ with a hybrid working model Work with a high performing, agile and passionate team Ideally previous experience in a Technical Service Desk role- Strategic leadership and management skills- Lead a small team of likeminded...


  • Hamilton, Waikato, New Zealand Absolute IT Full time

    Hamilton- Helpdesk & Support- NZD35 per hour- Full Time- Contracting- 03 Apr 2024Join a dynamic team as a Service Desk/IT Help Desk SpecialistPosition: Service Desk/IT Help Desk Specialist- Location: Hamilton, NZ- Rate: NZD $35 P/H- Duration: 6 months (with potential for permanent position)Key Requirements:- Experience: 2-3 years in Service Desk, voice...


  • Hamilton, Waikato, New Zealand Mitre10 Full time

    Mitre 10 needs no introduction as a proudly New Zealand owned and operated business - you see us in almost every town in NZ. Mitre 10 MEGA Cambridge, as part of Mitre 10 (New Zealand) Ltd, is a dynamic and growing company, with a vision to provide great quality products, value, customer service and expertise to enable our customers to have an affordable and...


  • Hamilton, Waikato, New Zealand Waipā District Council Full time

    Service Desk Officer - Help Desk/IT Support IT experience desirable but not essential Permanent fulltime role within Local Government Te Awamutu based but rostered to provide support in CambridgeThe Waipā District is a vibrant and highly developed area with an excellent central location. The district has a growing reputation as the 'Home of Champions' -...


  • Hamilton, Waikato, New Zealand Gallagher Group Full time

    Service Desk Coordinator - Information ServicesThe CompanyOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New...


  • Hamilton, Waikato, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...


  • Hamilton, Waikato, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...


  • Hamilton, Waikato, New Zealand The Warehouse Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...


  • Hamilton, Waikato, New Zealand Assess HR Full time

    Xuba is a Waikato-based IT Solutions Company and was formed with a vision for a smarter, faster, and more cost-effective IT support solution for businesses.At Xuba, we are committed to providing a personable and flexible service to our clients who span a variety of industries.For this role, we are looking for someone who is a client-focused, quick,...


  • Hamilton, Waikato, New Zealand Genesis Energy NZ Full time

    Reference # Posted on- 30 Aug 2023- Closes on- 13 Sep :55- Location(s)- Hamilton- Expertise- Customer Service, Information Technology- Job level(s)- Entry, Graduate, Experienced- Work type(s)- Fixed term full-timeThrough our 2 retail brands, we provide energy services and innovative products to more than 650,000 residential and business customers across...


  • Hamilton, Waikato, New Zealand LGJobs Full time

    Do you want True 'flexible' working that works for you A day off on your Birthday PLUS Wellness Days Great Exposure to a Diverse Range of Projects To work in a great team environment A competitive salary with great benefits And much much moreTe Kaunihera aa Takiwaa o Waikato (Waikato District Council) is not your 'typical local government' employer, we are...


  • Hamilton, Waikato, New Zealand Gallagher Group Full time

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...


  • Hamilton, Waikato, New Zealand Delivery Centric Technologies Full time

    Job descriptionWe are currently looking for Service Desk/IT Help Desk who are based out of Hamilton, NZ to help our clients deliver solutions.Role Title:Service Desk/IT Help Desk**Location: Hamilton, NZEmployment Type:Full Time**Open for 247 SupportYears of Experience years of Service desk, voice customer service, and support experience with problem solving...


  • Hamilton, Waikato, New Zealand Delivery Centric Technologies Full time

    Role DescriptionThis is a full-time on-site role for an Information Technology Service Desk position located in Hamilton. The Service Desk role is responsible for technical support, troubleshooting, and assisting customers with IT service management.Years of Experience:3 years of Service desk, voice customer service, and support experience with problem...


  • Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Provide the allimportant first contact for all users via phone or facetoface and making sure all requests are logged with all the required information. Troubleshoot and resolve desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as remote working, meeting...


  • Hamilton, Waikato, New Zealand Join Our Team, Waikato Full time

    A permanent full-time position available for leading the Customer Services team at Tokoroa and Tirau. An opportunity to contribute to our thriving community. Help us deliver outstanding services to our community. Immerse yourself in the breathtaking South Waikato District: a space to grow and a place to grow. At the South Waikato District Council, we are...


  • Hamilton, Waikato, New Zealand Genesis Energy NZ Full time

    Reference # Posted on- 24 May 2023- Closes on- 07 Jun :55- Location(s)- Hamilton- Expertise- Administration, Customer Service- Job level(s)- Graduate, Experienced- Work type(s)- Permanent full-timeAt Genesis, we have a healthy obsession with energy. It means we look at the world differently. It's this constant questioning that helps us reimagine energy, from...


  • Hamilton, Waikato, New Zealand Service Foods Full time

    Being part of Service Foods makes you part of a dynamic, fast-growing company. We offer a competitive pay package, ongoing training and development opportunities, career progression support, discounted staff purchase scheme, work-life balance etc.We are looking for a Customer Service Representative to join our newly set up Produce operations in Hamilton....


  • Hamilton, Waikato, New Zealand The Warehouse Full time

    Company DescriptionThe Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first 'red shed' challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that...


  • Hamilton, Waikato, New Zealand Team Global Express Full time

    Connecting people and communities| Driving eCommerce | Moving New ZealandTeam Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.We're not only transforming our operations but striving towards changing the logistics industry and...