![Genesis Energy NZ](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
2 weeks ago
Reference # Posted on- 30 Aug 2023- Closes on- 13 Sep :55- Location(s)- Hamilton- Expertise- Customer Service, Information Technology- Job level(s)- Entry, Graduate, Experienced- Work type(s)- Fixed term full-timeThrough our 2 retail brands, we provide energy services and innovative products to more than 650,000 residential and business customers across Aotearoa.
We're helping to move Aotearoa to a low-carbon future, powered by renewable energy.
We're at the forefront of a dynamic industry; change and disruption invigorate us, and we're excited to play our role in empowering New Zealand's sustainable future.
About the role:
We have an exciting opportunity for a Service Desk Analyst to join the team in Hamilton on a 6-month, fixed term basis.
In this role you will be responsible for consistently delivering a high level of customer service support as part of the IT Service Desk.
Your services responsibilities will include first line support, effective questioning and troubleshooting, investigation, resolution, assignment, ownership, and escalation of Incidents and Service Requests.
You will also be responsible for contributing to the continual service improvement processes and actively seeking opportunities to further drive the uptake of self service for end users.
About you:
To be successful in this role, you will need to have the following:
- Experience in a corporate or enterprise environment
- Ability to solve technical problems effectively, clearly communicate with customers utilising video conference tools
- A resultsfocused, energetic attitude with a customercentric outlook
- Technology qualifications are an advantage
This role is cross-functional and will require relationships with a wide range of customers from various business units within Genesis Energy.
Our culture:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees.
We're a business built on innovation and optimism; a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.
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