IT Help Desk Support

2 weeks ago


Hamilton, Waikato, New Zealand Delivery Centric Technologies Full time

Role Description
This is a full-time on-site role for an Information Technology Service Desk position located in Hamilton. The Service Desk role is responsible for technical support, troubleshooting, and assisting customers with IT service management.

Years of Experience:

  • 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.

Certification requirements:

  • Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.

Responsibilities:

  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Assign work orders / incidents to appropriate support teams and follow up until closure.

Hands on experience with:

  • Windows 7 and Windows 10
  • Windows Server 2008, Windows Server 201
  • Active Directory, Exchange 2019 online and onprem
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Internet browsers (e.g. Explorer, Chrome, Edge)
Relevant experience and a strong understanding of IT infrastructure, networking, and systems administration are also beneficial qualifications.


If this sounds like the right place and position for you _
APPLY NOW_or to discuss other benefits call us at
ext.

609 and ask for
Azima from the
Talent Acquisition Team.

Job Type:
Permanent

Ability to Commute:

  • Hamilton, Waikato (required)

Ability to Relocate:

  • Hamilton, Waikato: Relocate before starting work (required)

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