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Ict Service Desk Analyst

3 months ago

Christchurch, Canterbury, New Zealand Plunket Full time

Kotahi mano ngā rā hiki te oranga mo ngā whakatipuranga, i roto i ngā hapori

  • In the first 1000 days setting the path of wellness in our communities, for generations to come_
  • Looking for an entry level technical role?
  • Are you passionate about Technology?
  • Make a lasting contribution to the improvement of Technology at Plunket


Whānau Āwhina Plunket is the largest service in Aotearoa supporting the health and wellbeing of tamariki under-five and their whānau.


We recognise the need for health and community service providers to work better with iwi and whānau Māori to ensure services meet their needs.

We are on a pro-equity journey where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities.


This pro-equity journey is creating exciting career opportunities - if you would like to contribute to the important mahi we do, nau mai, haere mai.**
Te Whiwhinga mahi | The opportunity


The Plunket T&I Service Desk Analyst position is focused on first level hardware and software support and will usually be the first point of contact for our clients.

You'll work with other members of Plunket T&I to improve overall service delivery in line with the Plunket T&I Vision.


He kōrero mōu | About you

  • Minimum of 2 years' experience in a similar role
  • Proficient in the use of Desktop Applications such as Office 365 & Windows
  • Familiarity with Azure and Active Directory
  • Welldeveloped communication skills and able to convey technical issues in a way nontechnical way people can understand
  • Familiarity with ITIL
  • Follow through with commitments and foster mutual trust with all parts of Plunket
  • Meets or exceeds customer expectations
-
A commitment to live our values; kia māia - to be courageous, kia Māhaki - to be humble, kia manaaki - to care and kia tūhono - to stand in relationship.

What we offer

  • A place in a great team where we aim to make the difference to our customers by providing high quality technical support
  • Great opportunity to get your foot in the door of a large national organisation.
The role is a full-time position based at Plunket's National Support Office in Wellington. In this role there may be options to travel around the country to provide support as required.

Me pēhea te tuku tono | How to apply


Applications close: 17th of July We will process applicants as we receive them, if we find a suitable applicant we may close this advert early.


  • Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a proequity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities
  • If you would like to contribute to the important mahi we do, nau mai, haere mai._