Nat. Administrator Family Safety Systems

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.


We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Family Safety System (FSS) National Administrator

  • Based at PNHQ
  • Band D
  • Permanent, Full Time
  • Nationally Advertised Vacancy
  • Police Employee
  • JR
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The purpose of the Iwi and Community Group is to foster and enable strong Iwi and Community partnerships and prevention outcomes.

The Integrated Safety Response (ISR), Whāngaia Ngā Pā Harakeke and the Family Harm multi-agency response programmes places whānau/family's needs, risks and strengths at the centre of decision making and problem solving.

The Family Harm integrated multi-agency response programmes is a way of working together that is supported by dedicated staffing and infrastructure.

The models include a daily Safety Assessment Meeting (SAM) with representatives from government and non-government agencies participating.

These teams consider all new police reports of family harm, cases of prisoners being released back into the community who are identified as being at high risk of perpetrating family harm, and whānau and families identified by partner agencies at risk of Family Harm.

To support the delivery of these outcomes the Family Safety System (FSS) National Administrator will provide administration and project assistance to the Senior Practice & Case Management System Advisor.

The position will assist with FSS help desk support, training packages, process documents and administrative duties.

Key Accountabilities:

  • Providing administrative and computing support to the National Family Harm team.
  • Providing support for FSS and will be the Subject Matter Expert (SME).
  • Managing help desk inbox and supporting FSS sites with issues.
  • Managing the Learning Management System (LMS), monitoring licences and liaising with sites on users.
  • Updating FSS training modules.
  • Know the key strategies within Our Business (Prevention First, Te Huringa o Te Tai, Safer Journeys and Wellness and Safety).
  • Know how to proactively manage or escalate identified issues.
  • Know how to monitor and manage team health, waiora (wellbeing) and cultural safety.
  • Have the experience to engage with partners and stakeholders
  • Have experience in, or engaging with, a range of roles within Police.
  • Have the experience to foster and encourage innovative and diverse approaches.
  • Have the experience to identify and manage unconscious biases in teams.
  • Have experience in and competence with new computer systems.
  • Building key relationships with external ICT stakeholders.
He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.


  • Communicate effectively with our people, partners and community.
  • Provide support to internal and external partners.
  • Have the skills to manage administrative responsibilities.


This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced lea

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