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Change Management Analyst

3 months ago

Christchurch, Canterbury, New Zealand Tait - New Zealand Full time

We Go Beyond for A Safer World
Tait Communications is a global leader in critical communication systems. Headquartered in Christchurch, we have offices and customers around the world.

Te Tūranga - The Role


Our Service Management Centre (SMC) provides 24/7 monitoring of our customer systems and networks, managing network events and incidents from start through to resolution.

This newly created role within the SMC team is responsible for ensuring highly effective and consistent change management processes across managed service and customer operations, in accordance with the ITIL change management framework and best practice.


In this role, you will drive the ongoing delivery of world class change management services for the company and our customers, ensuring that change management processes are well understood and consistently followed, with an emphasis on ensuring customer satisfaction.


Key responsibilities of this role are to:

  • Chair change management meetings with internal colleagues, Service Providers and Customers.
  • Represent Tait in customer Change Advisory Board meetings.
  • Lead and coordinate emergency CAB when required.
  • Lead the post change review meeting with internal and external stakeholders.
  • Assess the status of change type to efficiently manage the change process.
  • Gather the necessary Change Management data for KPI and SLA periodic reporting requirements.
To find out more about the role, please view the attached position description.

Ō pūkenga - About You
To be successful in this role, you will have:

  • ITIL 4 foundation certificate and experience using ITIL 4 framework-based service management practices.
  • Network and service management experience in RF.
  • 2+ years' experience in a technical network management environment.
  • Experience executing at least one service transition project.


In addition, we're looking for someone able to communicate well with a range of stakeholders, both internal and external, who has experience managing technical change processes with a focus on timely delivery and customer satisfaction.


Ngā painga - what's in it for you?


We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers.

We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.

  • We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
  • We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
  • We recognise your commitment through long service benefits.
  • We balance work with fun through our active social club

Ko wai mātou - About Us


For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world.

Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.


Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.

By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.


Ko koe pea tēnei? - Sound like your kind of role?

Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed:
Applications will close Sunday 21st April 2024.