Customer Documentation Analyst

3 months ago

Christchurch, New Zealand IAG New Zealand Full time

Have meaningful impact as a Customer Documentation Analyst.

Join the largest general insurance group in Aotearoa New Zealand and Australia.

**Mō te Tūranga | About the Role**

As a Customer Documentation Analyst, your primary objective is to provide specialised expertise in documentation, crucially supporting both project development and platform maintenance requirements. You’ll play a pivotal role in managing changes and updates to customer-facing documentation, ensuring alignment with business requirements and integrating new information seamlessly.

Key responsibilities include collaborating closely with platform teams to implement necessary documentation changes, rigorously testing updates, and facilitating their timely release. This role is integral to the Ngaruru program, a cutting-edge technology platform serving the broker business. You’ll support the customer communications lead by developing and refining new documents, participating in the creation and approval process through mock-ups, and contributing to the enhancement of communication strategies aligned with technical platform requirements.

This is a 12-month fixed term opportunity with hybrid working conditions and is open to any IAG office locations in New Zealand.

**Ōu Pūkenga | About You**

In order to be successful in this role, you’ll ideally meet the below criteria:
- Experience working in a project environment- Prior experience in technical, document management- Experience extracting data and or documents from multiple systems and collating into a format that is accessible and useful to the business- Experience working with brokers and in the commercial insurance space- Business experience in the broker space- Intermediate Excel & Word skills, experience with Adobe Acrobat Pro- Exceptional attention to detail and adept proofreading skills- Customer focus mindset

Applications close on Friday, 23 August at 11.59pm.

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:
- Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard- Up to 50% off personal insurance, including home and motor insurance- Annual $500 wellbeing fund- Flexibility through our MyFlex program - supporting you to live life to the full- Grow your skills and career development with the IAG Academy program

Learn more about who IAG is here.

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