Certified Customer Service Coordinator
2 weeks ago
Benefits: Lots of great company perks to choose from
Company Overview:
Firth Industries, a unit of Fletcher Building Group, is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry, serving over 2,500 active customer accounts.
Key Responsibilities:
Provide excellent customer service by efficiently handling customer orders, scheduling deliveries, and optimising plant resources.
- Handle customer orders and inquiries primarily over the phone
- Coordinate dispatch operations, manage schedules, and daily workloads
- Dispatch loads promptly, ensuring accuracy and timeliness
- Order necessary materials and plan workload
- Provide support for team management and coordination
- Ensure safe working and environmental practices in the workplace
- Bachelor's degree or 3+ years experience in customer service, preferably in the manufacturing industry
- Excellent numeric and literacy skills
- Proficient in Excel, PowerPoint, OneNote, and data entry
- Quick to learn new computer programs
- Positive attitude, strong problem-solving skills, and ability to stay focused in a fast-paced environment
- Comfortable in a dusty, team-oriented environment
- Thorough understanding of local geography and traffic flows
Research shows that females and minority groups don't apply for roles unless they match 100% the job description.
We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don't fit it, we would still love you to apply.
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