Customer Experience Consultant

2 weeks ago


Auckland, Auckland, New Zealand FleetPartners Group Full time
  • ASX 300 listed financial services organisation
  • Flexible & hybrid working arrangements
  • Ellerslie location

Do you want to:

  • work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
  • understand the strategic direction of your organisation and how your effort contributes to success?
  • work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
  • work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
  • be recognised and rewarded for your performance?
  • work for an organisation where 'C-A-R-E' are their values?
  • have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we're looking for:

We are currently looking for an experienced Customer Experience Consultant to join our high energy, friendly and passionate Customer Experience Team at our Ellerslie, Auckland office.

You will be responsible for:

  • Responsible for the management of a variety of customer queries.
  • Point of contact for all "in life" customers.
  • Proactively contact customers and internal stakeholders to resolve customer cases and queries
  • Be actively available to answer inbound calls and email queries from customers
  • Manage and prioritise a combination of both inbound phone and email-based customer cases and queries.
  • Demonstrated ability in a fast-paced customer service environment.
  • Excellent verbal and written communication skills.
  • High attention to detail, problem-solving skills and ability to multitask.
  • Ability to work both autonomously and as part of a dynamic team.
  • Passionate about providing the best customer experience when resolving queries.
  • Prior experience in an inbound customer call-centre environment.
  • Ability to adapt to different customer queries and apply knowledge of various products and services.
  • Fleet or leasing experience or exposure in the automotive industry desirable.
  • 5 additional days of annual leave per year
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • a 'Dress for your Day' policy.
  • flexible and hybrid working arrangements.
  • Southern Cross Health Care
  • an extensive range of other employee benefits

If you think you have what it takes please reach out to us - we can't wait to hear from you


#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand Steel & Tube Holdings Ltd Full time

    We are in need of an adaptable Customer Experience Consultant to join our awesome team at Steel & Tube Holdings Ltd in Whangarei Central, Northland.Growing your career as a Full time Customer Experience Consultant is an incredible opportunity to develop exceptional skills.If you are strong in attention to detail, leadership and have the right attitude for...


  • Auckland, Auckland, New Zealand Eclipx Group Full time

    ASX 300 listed financial services organisationFlexible & hybrid working arrangementsEllerslie locationDo you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to success?work...

  • Customer Experience

    2 weeks ago


    Auckland, Auckland, New Zealand Adecco New Zealand Full time

    We are seeking a Sales Enablement Coordinator to be the first point of contact for enquiries into retirement living and care.What You'll Be Doing:Answer phone calls and emails, providing potential customers with information about our exciting services. Be the go-to person for our sales managers, helping to keep their enquiry pipeline flowing smoothly,...


  • Auckland, Auckland, New Zealand Roman Health Pharmacy LLC Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Auckland, Auckland, New Zealand Frank Accounting Limited Full time

    Customer Experience Manager (Receptionist/PA) Front Office & Guest Services (Hospitality & Tourism) We're not your average accounting firm. We're a client-focused team of accountants and business professionals who act as an extension of our clients' finance teams.In this role, you will be responsible for:Building and maintaining strong relationships with our...

  • Banking Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Banking Consultant Department: NZ Personal Banking Branch Network Location: Auckland Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our...


  • Auckland, Auckland, New Zealand Mygwork - Lgbtq+ Business Community Full time

    Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years.As an AWS Technical Consultant (Technical Account Manager) you will provide consultative architectural and operational guidance to New Zealand's Independent Software Vendor (ISV) customers to help them achieve the greatest value from AWS.Key job responsibilities- You'll build...


  • Auckland, Auckland, New Zealand Duco Consultancy Full time

    Duco Consulatancy Limited provides Cloud consulting services to clients in New Zealand and Australia and the US. Apply Duco Consulatancy Limited is a supplier of finance, procurement, supply chain, retail and integration advisory and consulting services to clients across Oracle, Microsoft, SAP, Relex and other ERP applications. Our advisors combine...


  • Auckland, Auckland, New Zealand Sealink New Zealand Limited Full time

    If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply todayMajestic scenery. Extraordinary wildlife. And an escape unlike any other. It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and...

  • Zoho Apps Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Go Biz IT Full time

    Zoho Apps Consultant - On 21/06/2022Job InformationJob Opening ID8IT ServicesWork Experience3-4yearsCityAucklandProvinceWorking from home (All Australia)Job Description The mission of Go Biz IT Consulting team is to spearhead accelerated adoption and productive use of Zoho Applications.The team undertakes implementations of projects for Small and Medium...

  • Principal Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.The Nuts and BoltsWe have over 6,500 people across our offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest...


  • Auckland, Auckland, New Zealand Sealink New Zealand Limited Full time

    If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply todayMajestic scenery. Extraordinary wildlife. And an escape unlike any other. It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and...


  • Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedJoin AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Consultant (Technical Account Manager) you will provide consultative architectural and operational guidance to New Zealand's Independent Software Vendor (ISV) customers to help them achieve the greatest value from...

  • NetSuite Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Fusion5 Full time

    Join a leading business solutions companyWork alongside industry leading specialistsFantastic employee benefits and work cultureFusion5 is experiencing rapid growth and as such we are looking for a talented and engaging Consultant to join our exceptional Fusion5 family ideally located in Auckland. In return for your skills, you'll join a team like no otherAs...


  • Auckland, Auckland, New Zealand Duco Consultancy Full time

    Oracle ERP Cloud Consultant is a business engagement and solution configuration position focussing on utilising your skills and experience for clients from various industries and sizes; requiring a good understanding of ERP Finance subject area and its processes.The Consultant should be eager to work in a fast-paced environment to deliver projects. It is...


  • Auckland, Auckland, New Zealand HPE Full time

    Technical Consultant This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Principal Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. The Nuts and BoltsWe have over 6,500 people across our offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest...


  • Auckland, Auckland, New Zealand Helloworld Group Full time

    Helloworld Travel currently employs people across Australia, New Zealand, Fiji, and Greece.Through this talented group of people, the company supports an extensive network of Inbound Agents, Travel Agencies, and Travel Wholesalers.Working at Helloworld Travel is dynamic, fast-paced and rewarding.Whether you work in Inbound, Retail, Wholesale, Shared...

  • Clinical Consultant

    2 weeks ago


    Auckland, Auckland, New Zealand Stryker Corporation Full time

    Clinical Consultant - Waikato/Bay of Plenty page is loaded Clinical Consultant - Waikato/Bay of Plenty Apply locations Auckland, New Zealand time type Full time posted on Posted 6 Days Ago job requisition id R511119 Work Flexibility: Field-based We are now seeking a passionate, driven and energetic clinical professional to join our Trauma team in Hamilton,...


  • Auckland, Auckland, New Zealand ASB Bank Full time

    We are looking for an experienced Cyber Security professional to join ASB's Security Practice within Consultancy squad, responsible for cyber security advisory services. Our Security Practice helps to ensure ASB remains cyber-secure now and into the future, with a vision to make cyber security simple and easy for our customers and our people.As a Cyber...