Customer Service Representative, Health

2 months ago

Auckland, Auckland, New Zealand Reckitt Full time
We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics.

About the role

Delight customers and be the backbone of our success as a Customer Service Representative at Reckitt in Takapuna. Join us to become an integral part of a team that values your expertise and is committed to excellence in service.

Your responsibilities
  • Efficiently handle order processing, from entry into our ERP system to coordination with shipping and inventory management.
  • Be the go-to authority for handling customer inquiries, ensuring timely and effective resolution of any issues.
  • Prepare accurate monthly reports on inventory and sales, contributing to our strategic insights.
  • Collaborate with various teams to support and meet client needs, fostering robust business relations.
  • Commit to enhancing business processes, leveraging your skills to improve our service delivery continuously.
The experience we're looking for
  • Proven background in customer service with a strong emphasis on exceptional service standards.
  • Highly detail-oriented with the ability to manage and prioritize a diverse workload under tight deadlines.
  • Comfortable working with people at all levels and eager to own responsibilities and drive improvements.
  • Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role.
  • Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights.
The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our global Employee Resource Groups. We invest in the well-being of our people through various benefits in line with the local market. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We hire for potential as well as experience. All qualified applicants will receive consideration for employment without regard to various factors as per the law.

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