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Operations Coordinator

3 months ago

Wellington Central, Wellington, New Zealand tranzurban Full time
Wellington Central, New Zealand

Reference:
Tranzit is an award-winning transport and tourism provider operating throughout NZ.


We are looking for an energetic individual with strong work ethic to join as Operations Coordinator and support our Wellington team with delivering a premium service to our drivers, clients and passengers.

Our busy operation covers school transport, airport shuttles, charter, tours and cruise services. Some of our key clients include schools, the Ministry of Education, Wellington Airport and cruise/tour companies.


We pride ourselves on our safety, service and reliability and we are seeking someone who has the same passion for delivering this to our clients as we do.

A passion working with fleet of vehicles and people in a fast-paced environment is a must. Work hours can vary due to the nature of our industry with support after hours as and when required.

This position offers both lots of variety and opportunity to grow your career.

The role:

  • Support the daytoday operations
  • Handling customer enquiries
  • Coordinate bookings and prepare quotes for our services
  • Maintain regular communication with our clients and closeknit team of drivers
  • Coordinate fleet movement, book travel arrangements
  • Assist with investigations, incidents and resolution of complaints
  • Support with rostering or vehicle allocation
  • Ensure any delays in services are mitigated and managed appropriately
  • Provide general operational support to the wider team with various administrative tasks
  • Participate in the afterhours oncall roster

About you:

  • Full Class 1 licence (for at least two years)
  • Willingness to obtain your P endorsement and Class 2 (we can support you with this)
  • Previous experience in an operational, administration or customer service role ideally in the transport and passenger service industry
  • Excellent communication and interpersonal skills liaising with customers and our team of drivers.
  • Strong numerical skills and understanding
  • Solid organisation and planning skills with the ability to multitask and prioritise your day efficiently
  • Comfortable working under pressure
  • Computer savvy with ability to adapt to new systems and software
  • Ability to develop strong relationships
  • A positive attitude and a team player

What can we offer?

  • Busy role with lots of variety to keep you going, no two days are the same.
  • Permanent fulltime role
  • Career development and opportunities within the transport and tourism industry
  • Kiwi family owned & operated; we pride ourselves on our tightknit and supportive teams.
  • Work perks, including discounts with our Tranzit group of companies & industry partners.

About us


With almost 100 years in the industry, we are leaders in our industry, delivering high quality transport and tourism services across New Zealand.

Award winning, we are on a continued journey to excellence, and employ over 2000 team members across New Zealand.

Family owned, we love what we do and pride ourselves on offering sustainable quality transport solutions backed up by solid health, safety, and wellbeing principles.

Applicants for this position should have NZ residency or a valid NZ work permit.

We are requesting your CV and a cover letter explaining why you are the best person for this position.

Applications Close: 09 Apr 2023