Customer Service Manager

6 days ago

St Johns, New Zealand Hunter Campbell Limited Full time

About the Company:

This is a proudly New Zealand-owned manufacturer of natural skincare and personal care products, combining the best of nature with proven scientific ingredients.

With a strong presence in national grocery and pharmacy channels, the business is known for its values-led culture, customer-centric approach and commitment to product excellence. Based in St. Johns, Auckland, the team operates in a fast-paced, high-performing environment where collaboration and continuous improvement are at the core.

About the Role:

Reporting to the GM of Sales & Marketing, the Customer Service Manager will lead the customer service function and provide key administrative support across operations, finance, sales and marketing.

This is a flexible role, we are on the look out for either someone looking to work approximately 25–30 hours per week or full time work. The role offers a balanced mix of day-to-day operational coordination, team leadership, reporting and cross-functional project support. The role also plays a key part in managing communication with external sales, supply chain and logistics partners across Australia and New Zealand.

Key Responsibilities:

  • Manage and lead the customer service function, ensuring timely processing of orders, returns, and enquiries.
  • Respond to queries from customers and territory managers via phone, email, and digital channels.
  • Generate regular reports on stock levels, order status and sales performance.
  • Collaborate with the Demand Analyst and Production Planner to resolve supply issues.
  • Maintain and update product data, price lists and sales team tools.
  • Support onboarding of new products, export customer enquiries and catalogue updates.
  • Liaise with third-party logistics (3PL) providers and vendors to manage issue resolution.
  • Provide ad hoc admin support to Sales, Marketing and Finance teams.
  • Promote safe work practices and ensure compliance with Health & Safety procedures.
  • Lead, support and coach a small team to deliver excellent service and continuous improvement.
  • Management of 1 direct report

Key Requirements:

  • Experience in a customer service management or coordination role, ideally within manufacturing FMCG or retail sectors.
  • Strong attention to detail and ability to multitask across administrative and leadership responsibilities.
  • Proficiency with Excel, reporting and CRM/order management tools
  • Excellent communication skills and a proactive approach to solving problems.
  • Familiarity with 3PL providers and logistics processes.
  • Strong commitment to team culture, service excellence and workplace safety.

About the Candidate:

The ideal candidate is a capable, organised and people-focused leader looking for a opportunity with purpose. They enjoy improving systems and supporting others, while balancing the hands-on aspects of customer service with leadership and team development.

They'll bring a calm, collaborative approach and a passion for helping a fast-growing New Zealand brand deliver an outstanding customer experience.

  • Customer Services Coordinator

    1 day ago

    St Johns, New Zealand Granarolo New Zealand Ltd Full time

    Granarolo New Zealand Ltd – AucklandAbout the businessGranarolo New Zealand is a well-established FMCG food business importing and producing premium Italian and European brands for retail and foodservice customers across New Zealand. We operate in a fast-moving environment where accuracy, responsiveness, and clear communication are essential.The roleWe are...

  • Corporate Account Sales Manager

    3 days ago

    St Johns, New Zealand Jacobsen Creative Surfaces Full time

    No Agencies pleaseDear Candidates, please note Jacobsen would love to receive your application for this role over the Xmas period. All candidates will be reviewed and responded to from Jan 19th 2026.This role is available following the retirement of a highly valued long-tenured team member.Grow profitable corporate sales through trusted relationships and...

  • Customer Service Banker

    2 weeks ago

    Westfield St Lukes, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can...

  • Quantity Surveyor/Estimator

    1 week ago

    St Johns, New Zealand Super Group Limited Full time

    Ready to take your QS/Estimating skills to the next level?At Super Group Limited, we don't just execute projects; we transform the customer experience and empower our teams to deliver exceptional work. Based in our St Johns, Auckland office, this full-time role puts you at the heart of our maintenance, renovation, and construction projects, shaping costs,...

  • Showroom Customer Services Representative

    1 week ago

    Westfield St Lukes, New Zealand Carters Full time

    CARTERS is one of New Zealand's leading building industry partners in a unique position of growth. With business booming, CARTERS St Lukes is seeking a motivated team player to join their dynamic Customer Services Team based in their Showroom. This pivotal role is important to help keep up the pace and our commitment to delivering exceptional customer...

  • Bar Supervisor/duty Manager

    3 days ago

    Saint Johns, New Zealand Summerset Full time

    **Company Description**: Summerset is the second largest retirement village operator in New Zealand. We're passionate about providing quality service to our clients and we are growing quickly, with 39+ villages from Whangarei down to Dunedin. We are proud of our dynamic work environment and an equally diverse workforce. Summerset St Johns is a beautifully...

  • Trade Sales Manager

    5 days ago

    Westfield St Lukes, New Zealand Carters Full time

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved. **About the role** As a Trade Sales Manager at our St Lukes branch, you will provide pivotal...

  • Trade Sales Manager

    2 weeks ago

    Westfield St Lukes, New Zealand Carters Full time

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved. **About the role** In the role of Trade Sales Manager at CARTERS St Lukes, you will provide...

  • Store Manager

    5 days ago

    Westfield St Lukes, New Zealand Retailworld Resourcing Full time

    St Lukes Location - $60k base + amazing comms and bonus structure - Tuesday - Saturday roster **Our client**: Our client, with a century-long history, is a leading member of a prestigious retail conglomerate in New Zealand and Australia. With 40 specialized stores across New Zealand, they pioneer the industry, offering top-notch products and a memorable...

  • Centre Manager

    2 weeks ago

    St Lukes, New Zealand Evolve Education Group Full time

    Leadership opportunity in a centre licensed for 80Purpose-built Centre in a great central locationClose to shops, cafes, and public transportImpactful & rewarding leadership roleEnjoy discounted childcare for your TamarikiStep into a leadership role with real potential at Active Explorers St Lukes – where your career can truly flourish Purpose-built...