Customer Service Banker

2 days ago


Westfield St Lukes, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

We have an excellent opportunity for a Customer Service Banker to join our St Lukes branch on a part time basis. If you are passionate about kick-starting your Banking career and have a minimum of three years of customer service experience, we want to hear from you.

As St Lukes is a 7-day branch, you will need to be available to work across both weekdays and weekends, particularly Saturday, Sunday and Monday. We sat down with the Senior Partner Personal Banking (who you'd report to) and they gave us some great insight on what to expect with this role:
**What are 5 day to day tasks the person in this role will complete?**
- Engaging with customers in a warm & friendly manner, making them feel welcome in the BNZ branch.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommending the solutions, adding value to help customers achieve their financial goals.
- Educating our customers on how to utilise our online platforms, tools and digital solutions.

**What is your favourite thing about BNZ?**

My favourite thing about BNZ is the vast range of opportunities for career growth. I have always felt supported in my career journey at BNZ and now that I lead a team, I thoroughly enjoy supporting my staff through their Banker Career Accreditation Pathway.

**What is the team culture and environment like?**

The St Lukes team are an energetic bunch who enjoy working together and serving our customers brilliantly.

**What is the most challenging thing about this role?**

St Lukes is a vibrant, busy branch that attracts a wide range of customers. You will need to be very patient with our customers as you work through their reason for coming into the branch.

**What is your management style?**

My door is always open for a chat. I lead a fun & energetic team that love working together and helping each other to succeed.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**Applications close 28 November.



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