Sales Support Coordinator

Help our sales staff, customers & suppliers in this varied admin role. If you're tech savvy & organized & can work at pace - this will keep you busy

• Support our sales teams with your admin skills creating quotes & proposals
• Perm and Fixed term contracts. Monday to Friday 830-5pm.
• 5 minutes off highbrook motorway exit with free parking onsite

The Role - Sales Support Coordinator

With both permanent and fixed term opportunities available, in this role you will report to one of our Sales Support Team Leads and provide sales coordination support by being the crucial link between our salespeople, customers, and suppliers.

In this busy role you will generate quotes and proposals, complete sales reporting, and help to source alternative product options for our customers and salespeople, while keeping all records up to date in our CRM (Salesforce).

We are looking for people who can learn new systems quickly and enjoy problem solving while managing multiple tasks and cases. You will be someone who likes to provide proactive support and identify solutions that will make a difference for our customers. We use Salesforce as our CRM, if you have experience using this tool it would be beneficial.

Your key responsibilities are:

• Ensure customer information and activity is up to date and updated in Salesforce CRM
• Complete sales support administrative tasks including keying orders, creating quotes and proposals, and written communications with customers and suppliers
• Provide customers with alternative product options should the existing stock item no longer be available
• Undertake analysis of alternative products for customers
• Troubleshoot and collaborate with internal and external stakeholders to ensure timely resolution of customer/order issues
• Act as conduit between Sales and Sales Support functions
• Ensure all order processing, including preparing orders, amending orders, stopping and cancelling orders, is in line with OfficeMax Sales Support quality guidelines

What you will bring:

• 2+ years' experience as Sales Support team member preferred
• Commitment to customer satisfaction
• Empathetic and adaptable interpersonal skills
• Good oral and written communication skills
• Demonstrated problem solving ability
• Attention to detail
• Understanding processes and systems
• Sound knowledge of Microsoft Office Suite, Word, Excel
• 2 years' experience with Salesforce and Pronto preferable

People, Culture and working for OfficeMax:

• Develop your skills with a personalised development plan
• Free parking onsite
• Great people A business you can be proud to work for

Our brand is deceiving. When you think about OfficeMax, you often think stationery products. And sure, that is part of what we sell - but we offer much more than that with thousands of SKUs to help workplaces, work better. Supporting over 30,000 businesses across Aotearoa - in all sectors and industries around the motu.

OfficeMax has a focus on growth and partnership - for our people, our solutions, and our customers. Our aim is to support the development of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.

Not only are we people focussed, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa's only helpline for children and teenagers. Additionally, we take pride in being Government partners of the Ikura project through which we provide free period products to education providers across Aotearoa.

By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same - haere mai, come join us