Trade Sales Support

5 days ago

East Tamaki, New Zealand CARTERS Full time NZ$45,000 - NZ$65,000 per year

As a Mandarin Speaking Trade Sales Support team member at CARTERS East Tamaki, your role is pivotal in providing essential sales support and coordination with our Account Managers and the wider team to ensure orders are ordered and delivered on time to our trade customers. Servicing our Asian business segment, this dynamic position requires you to excel as a versatile sales administrator as each day brings unique challenges.

About the role

Alongside your team, you will:

  • Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
  • Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers.
  • Diligently track backorders to ensure comprehensive follow-up and fulfilment.
  • Deliver exceptional customer service by swiftly identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately.

About you

The ideal candidate will thrive in delivering unparalleled customer service and sales support. Additionally, you will showcase the following characteristics:

  • Skilled administrator known for their exceptional efficiency and precision.
  • You may come from an EA/PA background skilled with being able to multi-task whilst ensuring accuracy.
  • Robust organisational skills coupled with effective time-management capabilities.
  • Exceptional abilities in written and verbal communication, adept at interacting effectively across all levels of an organisation.
  • Proficient in utilizing computer systems with a solid grasp of technology.
  • Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.
  • Collaborative individual committed to working within a team environment.
  • Prior exposure in customer service or sales-related roles.
  • Mandarin Speaking is a must

Advantages of Advancing Your Career with Carters

  • Stability and a focus on work life balance, this role offers permanent full-time employment.
  • Attractive compensation package
  • 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver.
  • Company buying privileges across all CARTERS stores.
  • Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.

About Carters:

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

Apply now to join the CARTERS team

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).

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